Jaimie Walter, The Office Gurus®, was a Guest Panelist on the Customer Experience Roundtable Webinar Series

SEMINOLE, FL. – (Oct. 27th, 2015) – Jaimie Walter was a guest panelist on the Customer Experience Roundtable, which is part of the 2015 Webinar Series sponsored by ConnectFirst and CH Consulting Group. The webinar included other Contact Center Industry experts along with ConnectFirst® staff round-tabling on what has and has not worked in their…

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3 Common Customer Service Mistakes

Introduction   Even smart, customer-centric companies make customer service mistakes. These mistakes are due to many reasons – improper training, poor habits, or simply bad decisions – however, everything can be remedied with some focused effort. Below are seven customer service mistakes we see companies make and how you can fix or avoid them altogether.…