Dominic Leide, President of The Office Gurus, Guest Panelist on Connect First’s webinar ‘’Building a Mature and Stable Contact Center in 2016’’

SEMINOLE, FL. – (Dec. 9th, 2015) – On December 9th, Dominic Leide, President of The Office Gurus®, was featured as a guest panelist on Connect First’s webinar on building a mature and stable contact center in 2016. The webinar included some of the most influential contact center leaders discussing the maturity of the cloud-contact center…

Jaimie Walter, The Office Gurus®, was a Guest Panelist on the Customer Experience Roundtable Webinar Series

SEMINOLE, FL. – (Oct. 27th, 2015) – Jaimie Walter was a guest panelist on the Customer Experience Roundtable, which is part of the 2015 Webinar Series sponsored by ConnectFirst and CH Consulting Group. The webinar included other Contact Center Industry experts along with ConnectFirst® staff round-tabling on what has and has not worked in their…

3-customer-service-mistakes

3 Common Customer Service Mistakes

Introduction   Even smart, customer-centric companies make customer service mistakes. These mistakes are due to many reasons – improper training, poor habits, or simply bad decisions – however, everything can be remedied with some focused effort. Below are seven customer service mistakes we see companies make and how you can fix or avoid them altogether.…

The Office Gurus® launches new website

SEMINOLE, Fla. – (Aug. 25, 2015) – The Office Gurus ®, a global provider of call center solutions, announced today the launch of their new corporate website www.theofficegurus.com. The new website has been designed to provide the ultimate user-friendly experience, cross-platform compatibility, improved navigation and overall functionality. It has been designed using the latest technology so…

offshoring

Top Ten Mistakes Made When Offshoring

Our experts look at some of the most common errors companies make when offshoring By: Jamie Liddell Sending work offshore can be a valuable tool for firms looking to enjoy the benefits of labor arbitrage, increased geographical penetration and strengthening ties with national governments. It can also be a nightmare. Done incorrectly, offshoring can undermine…

database cleansing

Catalog Retailer: Database Cleansing Case Study

Challenge In a highly competitive industrial supply distribution industry, retaining and growing an overall customer base is mission critical. As part of their growth strategy, The Office Gurus®’ international client was mailing out over 100,000 catalogs annually. This annual, full color 1,400 page catalog is the client’s primary marketing and sales tool, but come with…

internet retail

Internet Retail Outbound Case Study

Challenge The Client is part of the highly competitive commoditized apparel industry where customer satisfaction is a true differentiator. The Client’s customers were suffering from long hold times and high abandonment rates. In addition, the Client needed to implement an efficient and effective outbound channel to facilitate their new customer acquisition and win-back efforts. The…

internet marketing

Internet Marketing Company: Inbound Lead Qualification

Client Profile: Well respected nationally recognized Internet Marketing Organization with over a decade of experience in the lead generation industry. The Challenge: A large US based call center hindered the company’s success and client experience due to a single channel solution, inconsistent responsiveness, and lack of flexibility. Result: By partnering with The Office Gurus the…