A company may choose to outsource their back office functions, human resources, payroll, or the more traditional model of customer service, support or sales.
An outsourcing process is not complete once a service contract is signed. This only denotes the start of business relationship! There are several factors to consider when managing an outsourced relationship.
Many companies when making a decision to outsource focus primarily on cost. Companies that have or are outsourcing realize that cost is only a part of the equation when selecting the right partner. Finding the right partner and a successful one is like a marriage.
The best outsourcers are those who proactively identify problems and work with the client company to provide long term solutions and continuing improvement to processes. The most successful outsourcing clients are those who create relationships at all levels of the organization, not just top down or client/server relationships.
The cost savings, scalability, and technology expertise is really a foregone conclusion when it comes to the benefits related to outsourcing, but the real question is whether or not an outsourced call center can truly become a strategic partner for brand-conscious companies.
There are many factors to consider when deciding whether or not to outsource. Here is a top 10 list, but make sure to conduct thorough due diligence on the outsourcing partner you choose. Not all companies are created equal, but if you choose the correct partner you will benefit greatly. Outsourcing work can provide continuity,…
The Office Gurus®, a global provider of call center outsourcing solutions with locations in the USA, El Salvador, and Belize, was named runner-up for the prestigious Call Center Week Excellence Award for the Outsourcing Provider of the Year category.
In 2015, with internal resources stretched, our client released an RFP in search of outsourcing support. TOG was selected and awarded a pilot program. The initial “proof of concept” of 5 agents has now grown to over 150 outsourced agents at TOG, across several lines of business.
The Office Gurus® named as a finalist for the 2017 Call Center Week Excellence Awards in the Outsourcer of the Year Category
The Office Gurus® a global provider of call center outsourcing solutions with call centers in the USA, El Salvador, and Belize, has been recognized as a 2017 Call Center Week Excellence Awards Finalist in the Outsource Provider of the Year category.
When it comes to staffing a call center in El Salvador, industry leaders are quick to point out their friendly, warm, and hospitable culture.