Why companies consider outsourcing
A company may choose to outsource their back office functions, human resources, payroll, or the more traditional model of customer service, support or sales.
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Managing an Outsourcer
An outsourcing process is not complete once a service contract is signed. This only denotes the start of business relationship! There are several factors to consider when managing an outsourced relationship.
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Choosing an Outsourcing Provider
Many companies when making a decision to outsource focus primarily on cost. Companies that have or are outsourcing realize that cost is only a part of the equation when selecting the right partner. Finding the right partner and a successful one is like a marriage.
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Creating a Successful Outsourcing Relationship
The best outsourcers are those who proactively identify problems and work with the client company to provide long term solutions and continuing improvement to processes. The most successful outsourcing clients are those who create relationships at all levels of the organization, not just top down or client/server relationships.
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Are BPO Call Centers Strategic Partners for Modern-day Companies?
The cost savings, scalability, and technology expertise is really a foregone conclusion when it comes to the benefits related to outsourcing, but the real question is whether or not an outsourced call center can truly become a strategic partner for brand-conscious companies.
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Should my Company Outsource its Work? Top 10 Items to Consider
There are many factors to consider when deciding whether or not to outsource. Here is a top 10 list, but make sure to conduct thorough due diligence on the outsourcing partner you choose. Not all companies are created equal, but if you choose the correct partner you will benefit greatly. Outsourcing work can provide continuity,…
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El Salvador: A Prime Location for Your Call Center
When it comes to staffing a call center in El Salvador, industry leaders are quick to point out their friendly, warm, and hospitable culture.
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Agent Training: It’s an Ongoing Process
A true partnership begins with collaboration and the creation of true brand ambassadors through world class agent training and continuous development.
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Frontline supervision never plans to fail – they fail to plan!
When selling over the phone many telemarketers focus solely on the products and services they have been tasked to pitch. They take a deep breath and then rush through the cost, perceived quality and added efficiencies they offer as quickly as possible, trying to fit everything in before they get hung up on! Often times, to the annoyance of the person on the other end of the line.
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Contact Centers: Building Rapport with your Customers to Improve Sales
When selling over the phone many telemarketers focus solely on the products and services they have been tasked to pitch. They take a deep breath and then rush through the cost, perceived quality and added efficiencies they offer as quickly as possible, trying to fit everything in before they get hung up on! Often times, to the annoyance of the person on the other end of the line.
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