Agent Training: It’s an Ongoing Process
A true partnership begins with collaboration and the creation of true brand ambassadors through world class agent training and continuous development.
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Frontline supervision never plans to fail – they fail to plan!
When selling over the phone many telemarketers focus solely on the products and services they have been tasked to pitch. They take a deep breath and then rush through the cost, perceived quality and added efficiencies they offer as quickly as possible, trying to fit everything in before they get hung up on! Often times, to the annoyance of the person on the other end of the line.
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Contact Centers: Building Rapport with your Customers to Improve Sales
When selling over the phone many telemarketers focus solely on the products and services they have been tasked to pitch. They take a deep breath and then rush through the cost, perceived quality and added efficiencies they offer as quickly as possible, trying to fit everything in before they get hung up on! Often times, to the annoyance of the person on the other end of the line.
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3 Common Customer Service Mistakes
Introduction Even smart, customer-centric companies make customer service mistakes. These mistakes are due to many reasons – improper training, poor habits, or simply bad decisions – however, everything can be remedied with some focused effort. Below are seven customer service mistakes we see companies make and how you can fix or avoid them altogether.…
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The Office Gurus supporting youth in El Salvador
The Office Gurus is a company that is committed in supporting our Salvadorean youth. More than 70% of our employees are between 18-25 years old. Our youth from our perspective not only provides good energy and optimism but they also bring an illusion and joy that are easily spread among our work environment. From the…
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