In 2015, with internal resources stretched, our client released an RFP in search of outsourcing support. TOG was selected and awarded a pilot program. The initial “proof of concept” of 5 agents has now grown to over 150 outsourced agents at TOG, across several lines of business.
The heating, ventilation and air conditioning (HVAC) business continues to grow even amid a slow economic recovery. According to the United States Department of Labor’s Bureau of Labor Statistics, demand for HVAC mechanics is expected to increase 34 percent between 2010 and 2020 — much faster than the growth rate of other industries.
Challenge In a highly competitive industrial supply distribution industry, retaining and growing an overall customer base is mission critical. As part of their growth strategy, The Office Gurus®’ international client was mailing out over 100,000 catalogs annually. This annual, full color 1,400 page catalog is the client’s primary marketing and sales tool, but come with…
Challenge The Client is part of the highly competitive commoditized apparel industry where customer satisfaction is a true differentiator. The Client’s customers were suffering from long hold times and high abandonment rates. In addition, the Client needed to implement an efficient and effective outbound channel to facilitate their new customer acquisition and win-back efforts. The…
Client Profile: Well respected nationally recognized Internet Marketing Organization with over a decade of experience in the lead generation industry. The Challenge: A large US based call center hindered the company’s success and client experience due to a single channel solution, inconsistent responsiveness, and lack of flexibility. Result: By partnering with The Office Gurus the…
Our customer was interested in developing an Outbound Solutions program that would facilitate their efforts to grow sales, increase average order size, capture additional market share, and update their customer database. This needed to be accomplished in a manner that was in line with the company’s corporate goals and culture.