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Category Archives: Case study

Reducing Average Handle Time for Inbound Rebate Processing Account
Reducing Average Handle Time for Inbound Rebate Processing Account | The Office ...

OFFICE EQUIPMENT DISTRIBUTOR -  B2B OUTBOUND SOLUTIONS

CLIENT PROFILE:

US catalog and e-retailer

THE CHALLENGE:

Our customer was interested in developing an Outbound Solutions program that would facilitate their efforts to grow sales, increase average order size, capture additional marke...

Internet Marketing Company:Inbound Lead Qualification

CLIENT PROFILE:

Well respected nationally recognized Internet Marketing Organization with over a decade of experience in the lead generation industry.

THE CHALLENGE:

A large US based call center hindered the company’s success an...

Internet Retail Outbound Case Study

CHALLENGE

The Client is part of the highly competitive commoditized apparel industry where customer satisfaction is a true differentiator. The Client’s customers were suffering from long hold times and high abandonment rates. I...

Catalog Retailer:Database Cleansing Case Study

CHALLENGE

In a highly competitive industrial supply distribution industry, retaining and growing an overall customer base is mission critical. As part of their growth strategy, The Office Gurus®’ international client was mailin...

Hvac Support: Flexible, Scalable, And Results Driven


OVERVIEW

The heating, ventilation and air conditioning (HVAC) business continues to grow even amid a slow economic recovery. According to the United States Department of Labor’s Bureau of Labor Statistics, demand for HVAC mechanic...

Meal Kit Delivery Case Study

‘‘We are very excited with the group of agents your team has been able to assemble for us. They have quickly adapted our brand values and lived them during their interactions with our customers. We are very happy with our extende...