INBOUND AND OUTBOUND CALL CENTER
SERVICES YOU CAN TRUST
The Office Gurus® has risen to become one of the leading global BPO companies. Businesses in all industries find that in-house call centers and customer service teams can be expensive and time consuming to manage. We offer custom solutions through our call center outsourcing services and customer service outsourcing technology. One of our priorities is to make the process as seamless as possible by implementing superior customer support outsourcing solutions that will keep your business operations streamlined and your customers happy.
At The Office Gurus®, our experienced management team and dedicated agent model provides our clients with a true extended office. We customize our call center services to ensure that we deliver a World Class customer experience to each one of our strategic partners. We pride ourselves on offering outstanding outsourced call center solutions. We provide a seamless representation of your organization. When you select The Office Gurus® for your outsourced call center solutions, you are getting the best customer service outsourcing available in the industry. If you want the best outbound call center solutions available, look no further.
At the heart of every successful partnership and call center services outsourcing program are passionate and professional Gurus that operate as an extension of our clients’ offices and act as true ambassadors of their individual brands. Our agents become an extension of your office by providing excellent customer service outsourcing solutions. Learn more about our Agent training and recruitment process.
Discover how we have became a true strategic partner for our clients and an integral component of their overall operations.
This is what they have to say!
We’ve been nothing but surprised and delighted since we selected The Office Gurus (TOG) as one of our BPO providers almost two years ago now. TOG has outperformed all other providers we’ve used in the past and has helped us achieve over 90% customer satisfaction based on a post-call IVR survey asking the customer “how satisfied are you with the representative who handled your call today?” In addition, they’ve been a true partner; they proactively communicate issues, challenges, and obstacles as well as suggestions for the product and processes to improve. They treat their employees well and like to work hard but play hard so they are a perfect culture match for our organization. It feels like they are just an extension of our own team.
I wanted to share my experience visiting the center in San Salvador and facilitating the new hire class. The visit was thoroughly enjoyable personally and professionally. Everyone within TOG that I interacted with was professional, competent, friendly, accommodating, and genuinely excited about the opportunity to expand their support for Crius. To date, all indications are that we’ve selected the right partner to help us grow the business and provide the high degree of customer experience that we expect.
The Office Gurus and Atom Tickets are now partners in beautiful San Ignacio, Belize! What a great looking group and wearing Atom proudly! A huge thanks to Nick Jiwa and Michael Replogle with CustomerServ® for guiding us down the right path and finding the TOG team. Happy to be partnering with the leadership team at TOG including Dominic Leide, Jaimie Bell, and Karla Machón de González.
My experience has been wonderful with The Office Gurus. I had what I thought was a short timeline and we somehow made it work with agents up and running quickly. They really are experts in the field and are focused on building long term partnerships. I vetted over 15 different companies in my search to outsource and am glad I chose to partner with TOG
I wanted to tell you all just how proud I am of all of you! You all are by far the best team I have trained. Your numbers look awesome! Thank you all for all that you do!
We were understandably anxious since this was our first outsourcing experience, but our experience with The Office Gurus has definitely exceeded our expectations. Their US based account management team is extremely flexible and responsive to our needs. Their agents became very knowledgeable about our products in a short period of time and were able to implement solid sales strategies that exceeded our corporate metrics. They definitely are a great fit with our organization’s corporate culture.
I was really impressed with the questions the agents asked. It also blew me away when I heard one of the agents put together a knowledge management tool to organize all the information and forms that we shared with the team during training. Very impressive. The agents are very thoughtful in making suggestions and extremely complimentary of their opportunities. I believe you have most definitely built a first class organization in El Salvador.