“We’re thrilled to announce a new partnership in the beautiful city of San Ignacio, Belize! Exciting things are ahead with this sharp-looking group, proudly representing their team spirit.


A big thank you to the experts at CustomerServ®—especially Nick Jiwa and Michael Replogle—for pointing us in the right direction and helping us connect with such a fantastic nearshore team. We’re excited to collaborate with their leadership, including Dominic Leide, Jaimie Bell, and Karla Machón de González.”

“We’ve been nothing but surprised and delighted since we selected The Office Gurus (TOG) as one of our BPO providers almost two years ago now. TOG has outperformed all other providers we’ve used in the past and has helped us achieve over 90% customer satisfaction based on a post-call IVR survey asking the customer “how satisfied are you with the representative who handled your call today?” In addition, they’ve been a true partner; they proactively communicate issues, challenges, and obstacles as well as suggestions for the product and processes to improve.  They treat their employees well and like to work hard but play hard so they are a perfect culture match for our organization.  It feels like they are just an extension of our own team.”

“I wanted to share my experience visiting the center in San Salvador and facilitating the new hire class.  The visit was thoroughly enjoyable personally and professionally.  Everyone within TOG that I interacted with was professional, competent, friendly, accommodating, and genuinely excited about the opportunity to expand their support for Crius.  To date, all indications are that we’ve selected the right partner to help us grow the business and provide the high degree of customer experience that we expect.”

“My experience has been wonderful with The Office Gurus. I had what I thought was a short timeline and we somehow made it work with agents up and running quickly. They really are experts in the field and are focused on building long term partnerships. I vetted over 15 different companies in my search to outsource and am glad I chose to partner with TOG”

“I wanted to tell you all just how proud I am of all of you!  You all are by far the best team I have trained.  Your numbers look awesome!  Thank you all for all that you do!”

“We were understandably anxious since this was our first outsourcing experience, but our experience with The Office Gurus has definitely exceeded our expectations. Their US based account management team is extremely flexible and responsive to our needs. Their agents became very knowledgeable about our products in a short period of time and were able to implement solid sales strategies that exceeded our corporate metrics. They definitely are a great fit with our organization’s corporate culture.”

“I was really impressed with the questions the agents asked. It also blew me away when I heard one of the agents put together a knowledge management tool to organize all the information and forms that we shared with the team during training. Very impressive. The agents are very thoughtful in making suggestions and extremely complimentary of their opportunities. I believe you have most definitely built a first class organization in El Salvador.”

“After recently passing the one year mark in our relationship with TOG, I can confidently say we no longer view them as a vendor but as a true partner. Their desire to grow our business through delivering the best possible customer experience has created a strong relationship built on trust and knowing they take great pride in being part of our family.  They have proven to be strong performers but even better people.”