Passion in Every Connection

Empowering brands through seamless customer experiences, one connection at a time.

We build human-centered customer journeys that transform businesses and foster meaningful relationships through nearshore call center solutions.

We believe success comes from building authentic connections – internally and with our clients – fueled by passion, innovation, and teamwork.

Our strength lies in the connections we create through customer experience and digital transformation, powered by omnichannel contact center solutions. 

2008

We launched our BPO services in El Salvador with the purpose of delivering best-in-class customer experience outsourcing

Global Gurus Operating with One
Common Purpose: Client Excellence

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Client Satisfaction

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Employee Satisfaction

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Mission

Boost the power of connections.

Our mission is to deliver tailored CX solutions that empower businesses to outsource support while preserving their brand essence and fostering meaningful connections that drive growth.
We are also committed to creating a unique and fulfilling experience for our Gurus, enabling them to deliver exceptional results and build lasting connections with our client partners.

The Strands That Define Us

At The Office Gurus, our brand isn’t built on rigid structures.It comes to life through three core elements that naturally align to form something stronger, more purposeful, and more human.

Individually, each element holds meaning. But together, they form a seamless experience, where our Gurus, our clients, and their customers move in sync, creating connections that drive better, faster, and more efficient outcomes.

Solutions

Our solutions form the foundation of our expertise, ensuring that every customer interaction is seamless, intelligent, and optimized for success. We lead in AI customer service, balancing technology with professional agents that boost results in CX.

Connections

Connections are the heartbeat of everything we do. They remind us that behind every chat, call, or message is a person looking for support, reassurance, or a simple human touch.
We listen, we care, and we create moments that turn interactions into relationships through our nearshore call center solutions.

True Partner

True Partnership is the glue that binds us together, ensuring that we don’t just serve—we integrate, collaborate, and grow alongside our clients.

The Guru Story

2005
2008
2009
2011
2012
2016
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2019
2020
2022
2023
2024

We began our journey with the launch of a dedicated captive facility, laying the groundwork for long-term growth.

We formally founded The Office Gurus as a division of Superior Group of Companies and began offering nearshore call center solutions from our El Salvador location.

Opened a 22,000 sq. ft. facility. We expanded our infrastructure with the launch of a new operations hub in El Salvador.

We opened a domestic site in Seminole, Florida, marking our entry into the U.S. market.

We launched our first site in San Ignacio, Belize, extending our nearshore capabilities.

Site opening in Antiguo Cuscatlán, El Salvador

We strengthened our Belize presence by opening a site in the capital city of Belmopan.

We opened our first Caribbean site in Kingston, Jamaica

We swiftly supported work-from-home operations to ensure business continuity during global disruption.

We opened a new site in Santiago de los Caballeros, strengthening our Caribbean operations and expanding our nearshore delivery capabilities.

We grew our Belmopan presence by launching a second facility in the city.

We continued our expansion with new sites in Santo Domingo, Dominican Republic, and Belize City, Belize.

Human-Touch in a Digital World

Real people. Real connections. Real impact.

Technology enhances service, but human connection is irreplaceable. Our empathetic, well-trained Gurus ensure that behind every message, call, or chat is a genuine person ready to listen, support, and create a memorable experience through our omnichannel contact center solutions.

#PASSION led us here

Great CX starts with great people.

We invest in our teams, providing comprehensive training, career growth opportunities, and a culture of excellence that translates into exceptional customer interactions. Our high retention rates and motivated workforce create stability and long-term success for our clients. 

How We Help