El Salvador is the smallest and most densely populated country in Central America. The country had an economy based on coffee production and textiles until the early 21st century, when the country moved to an economy based on the service sector. In the last 20 years, the service sector has grown tremendously, with major BPO…
DetailsThe secret to creating a customer centric organization is to incorporate customer focus in every aspect of the organization. Everyone within the organization from the receptionist to the trainer to the CEO must focus on respect, courtesy and make a commitment to service. This is the first step in creating a customer centric environment. One…
DetailsThe call center and outsourcing industry has expanded rapidly worldwide over the last twenty-five years as a result of varying client requirements. Thus, finding a partner that fits with your company’s needs has become increasingly more time consuming. After you’ve made the decision to outsource parts of your business processes, it’s key to ensure you…
DetailsSUPERIOR GROUP OF COMPANIES, INC. REPORTS OPERATING RESULTS FOR THE FOURTH QUARTER AND YEAR ENDED DECEMBER 31, 2018 ANNUAL NET SALES INCREASED 30 PERCENT ANNUAL NET INCOME INCREASED 13 PERCENT 25TH CONSECUTIVE QUARTER WITH SALES INCREASE SEMINOLE, Fla. – February 21, 2019 – Superior Group of Companies, Inc. (NASDAQ: SGC), today announced its fourth quarter…
DetailsDid you know that The Office Gurus is SOC 2 Type 2 Certified? SOC 2 Type 2 requires companies to establish and follow strict information security policies and procedures encompassing the security, availability, processing, integrity, and confidentiality of customer data.
DetailsEvery company that uses outsourcing to manage or augment their customer service expects the BPO to treat their customer by their standards. Companies invest heavily in establishing quality assurance standards, deciding on Key Performance Indicators (KPI) benchmarks, and building custom reports and dashboards all designed to measure agent’s performance and the customer experience against expectations.…
DetailsIf a caller is fortunate enough to make it past the seemingly endless menu of a call center’s IVR (Interactive Voice Response) system, they are often tossed into a queue of untrained, poorly motivated agents, who without a script would not know what to do. Customer Service, once promoted as a value-add, has for many…
DetailsThe term BPO stands for Business Process Outsourcing, and is a practice used to help companies manage back-office tasks. BPOs are used in a variety of industries, from technology to banking to mobile apps to healthcare. Collaborating with a BPO is a practical option for companies to scale their business in an efficient manner. What…
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