The cost savings, scalability, and technology expertise is really a foregone conclusion when it comes to the benefits related to outsourcing, but the real question is whether or not an outsourced call center can truly become a strategic partner for brand-conscious companies.
DetailsWhen it comes to staffing a call center in El Salvador, industry leaders are quick to point out their friendly, warm, and hospitable culture.
DetailsA true partnership begins with collaboration and the creation of true brand ambassadors through world class agent training and continuous development.
DetailsWhen selling over the phone many telemarketers focus solely on the products and services they have been tasked to pitch. They take a deep breath and then rush through the cost, perceived quality and added efficiencies they offer as quickly as possible, trying to fit everything in before they get hung up on! Often times, to the annoyance of the person on the other end of the line.
DetailsWhen selling over the phone many telemarketers focus solely on the products and services they have been tasked to pitch. They take a deep breath and then rush through the cost, perceived quality and added efficiencies they offer as quickly as possible, trying to fit everything in before they get hung up on! Often times, to the annoyance of the person on the other end of the line.
DetailsIntroduction Even smart, customer-centric companies make customer service mistakes. These mistakes are due to many reasons – improper training, poor habits, or simply bad decisions – however, everything can be remedied with some focused effort. Below are seven customer service mistakes we see companies make and how you can fix or avoid them altogether.…
DetailsThe Office Gurus is a company that is committed in supporting our Salvadorean youth. More than 70% of our employees are between 18-25 years old. Our youth from our perspective not only provides good energy and optimism but they also bring an illusion and joy that are easily spread among our work environment. From the…
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