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THE OFFICE GURUS BLOG ON THE BEST INDUSTRY PRACTICES, SALES AND CUSTOMER SERVICES TIPS.

PCI Compliant Call Center
Feb 13 2020

In 2006, the five major payment processors developed an industry-wide standard...

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Best Practices for Benchmarking the Contact Center
Nov 27 2019

When partnering with a contact center provider, accountability and performance tracking are key to a successful, long-term relationship...

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Contact Center vs Call Center: What is the Difference
Oct 29 2019

Although the terms ‘contact center’ and ‘call center’ seem synonymous, there are some key differences between the two...

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How to Enhance Your Team's Customer Service Department
Oct 04 2019

Your company’s success is often determined by how well you provide customer service...

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You’ve decided to outsource, now what?
Sep 03 2019

As you begin your search and start having conversations with potential partners, REMEMBER it’s important the call center you choose is compatible with your business, has the resources available to handle your anticipated call volume, and has strong managerial experience...

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