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THE OFFICE GURUS BLOG ON THE BEST INDUSTRY PRACTICES, SALES AND CUSTOMER SERVICES TIPS.

Contact center agent working at home
Aug 17 2020
Contact center outsourcing clients want guaranteed business continuity and security that is out of reach for BPO providers that are either pure-play brick-and-mortar or work-at-home providers...
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Work At Home Call Center Agent
Aug 17 2020
Nearshore contact centers with work-at-home capabilities are more reliable than ever, giving brands the opportunity to protect their business continuity strategies well into the future...
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Female call center agent in ops floor
Jun 25 2020

Have you ever called into a customer service line and known you were talking to someone 3,000 miles away? That distance is about more than physical separation; it can mean an inability to connect and to understand each other, and in customer experience that can be detrimental to customer satisfaction...

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Contact center agent in ops floor
Jun 25 2020

Sure, big hiring bonuses are alluring, fair and reliable paychecks are a necessity as is a safe work environment, but what else are...

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PCI Compliant Call Center
Feb 13 2020

In 2006, the five major payment processors developed an industry-wide standard...

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Best Practices for Benchmarking the Contact Center
Nov 27 2019

When partnering with a contact center provider, accountability and performance tracking are key to a successful, long-term relationship...

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Contact Center vs Call Center: What is the Difference
Oct 29 2019

Although the terms ‘contact center’ and ‘call center’ seem synonymous, there are some key differences between the two...

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How to Enhance Your Team's Customer Service Department
Oct 04 2019

Your company’s success is often determined by how well you provide customer service...

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