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THE OFFICE GURUS BLOG ON THE BEST INDUSTRY PRACTICES, SALES AND CUSTOMER SERVICES TIPS.

El Salvadors Bullish Growth Spreads Across Software and BPO
Nov 02 2021

As outsourcing growth continues apace following the global impact of the pandemic, the Nearshore region is enjoying a serious uptick in demand...

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Technology at the Core of Employee Support During Pandemic
Oct 07 2021

The impact of the Covid-19 pandemic has forced BPO companies to rethink the way they deliver services...

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EQUIPPING AGENTS WITH UP-TO-DATE TECH ENABLES SUCCESS
Aug 24 2021

Imagine this scenario: A skilled call center agent surpasses all the hiring requirements and is brought on board...

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Best Call Center Agents
Jul 27 2021

Putting top talent into customer-facing roles is the key to achieving high customer satisfaction, yet the current labor crunch makes it all but impossible for companies to keep their call centers staffed with skilled agents...

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Contact center agent working at home
Aug 17 2020
Contact center outsourcing clients want guaranteed business continuity and security that is out of reach for BPO providers that are either pure-play brick-and-mortar or work-at-home providers...
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Work At Home Call Center Agent
Aug 17 2020
Nearshore contact centers with work-at-home capabilities are more reliable than ever, giving brands the opportunity to protect their business continuity strategies well into the future...
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Female call center agent in ops floor
Jun 25 2020

Have you ever called into a customer service line and known you were talking to someone 3,000 miles away? That distance is about more than physical separation; it can mean an inability to connect and to understand each other, and in customer experience that can be detrimental to customer satisfaction...

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Contact center agent in ops floor
Jun 25 2020

Sure, big hiring bonuses are alluring, fair and reliable paychecks are a necessity as is a safe work environment, but what else are...

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PCI Compliant Call Center
Feb 13 2020

In 2006, the five major payment processors developed an industry-wide standard...

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