Great article in Forbes Magazine about the power of Voice Analytics. At TOG we utilize Voice Analytics to enhance the overall agent and customer experience in an effort to create the best brand ambassadors possible! The Amazing Potential Of Voice Analytics Source: Forbes Magazine, August 8, 2016 The customer service agent on the other end…
DetailsAs you begin your search and start having conversations with potential partners, REMEMBER it’s important the call center you choose is compatible with your business, has the resources available to handle your anticipated call volume, and has strong managerial experience. Whether on a site visit or via phone, try to “S.T.I.C.” to this plan when…
DetailsWe are responsible for recruiting and hiring new Gurus. Through our recruiting efforts and screening protocol, we attract and hire the best talent in the industry.
We provide Operations with the Key Performance Indicator (KPI) results for every customer. Operations uses this data to create action plans designed to address the root cause for each area of opportunity in order to ensure that every metric meets or exceeds the target. KPI and Compliance is also in charge of verifying, measuring (using…
DetailsOur group is responsible for the creation of solutions for clients and the maintenance of applications. We create user-friendly applications that make our employee’s lives easier, improve the efficiencies of our internal processes and develop applications that streamline the support we provide for our clients.
SUPERIOR GROUP OF COMPANIES, INC. REPORTS OPERATING RESULTS FOR THE SECOND QUARTER JUNE 30, 2019. The Office Gurus continues to perform to expectations with quarterly net sales growth to outside customers of 11.6% over the comparable period. https://superiorgroupofcompanies.com/superior-group-of-companies-inc-reports-operating-results-for-the-second-quarter-june-30-2019/
DetailsWe focus on providing our customers and the operation with the raw data, reporting, and insights needed for enhanced decision-making. The insight from TOG BI allows our team along with our client partners to make informed decisions, which ultimately drives success.
Congratulations to the latest class of Team Lead graduates. Your hard work and dedication is appreciated.
We are responsible for overseeing the implementation of new programs and ongoing account management. We serve as the liaison between the client and TOG Operations. For our clients, we are the voice of TOG, and for TOG, we are the voice of the client.
