Feb
13
2020
In 2006, the five major payment processors developed an industry-wide standard...
Nov
27
2019
When partnering with a contact center provider, accountability and performance tracking are key to a successful, long-term relationship...
Oct
29
2019
Although the terms ‘contact center’ and ‘call center’ seem synonymous, there are some key differences between the two...
Oct
04
2019
Your company’s success is often determined by how well you provide customer service...
Sep
03
2019
As you begin your search and start having conversations with potential partners, REMEMBER it’s important the call center you choose is compatible with your business, has the resources available to handle your anticipated call volume, and has strong managerial experience...