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Latest posts

Latest posts

Oct 3, 2024

By Matt McGeorge (VP Business Development) An organization’s corporate culture influences its employees’ behavior, attitudes, and performance. Find out how culture impacts your results. A few weeks ago, I spoke with a friend who is looking to outsource his contact center operations. When I asked what he looks for in

Sep 10, 2024

Discover how The Office Gurus helps clients save money by using technology with partners like RingCentral. Jaimie Bell, VP of Client Solutions at TOG, stated that “the software Ring CX allows smooth transitions between email, chat, and voice. This feature creates a seamless experience for both agents and customers during

Aug 30, 2024

By Eduardo Parker (WFM Director) At the recent America’s WFM Summit 2024 held in México, organized by the Global WFM (GWFM) Forum Institute and Chartered Body, I had the pleasure of discussing some of the big trends that are shaping our industry right now. The discussion focused on how AI

Aug 16, 2024

In today’s fast-paced business environment, contact centers are crucial touchpoints between companies and their customers. The efficiency and effectiveness of these centers can significantly impact customer satisfaction and, consequently, the overall success of a business. One of the most transformative technologies enhancing contact center operations is Artificial Intelligence (AI) data

Aug 8, 2024

In today’s business landscape, Corporate Social Responsibility (CSR) has evolved from being a mere buzzword to a critical component of corporate strategy. For Business Process Outsourcing (BPO) companies, the emphasis on CSR is even more pronounced. These companies, which often operate across various regions and serve diverse global clients, have

Aug 2, 2024

In today’s globalized economy, businesses are continuously looking for ways to optimize their operations while maintaining high-quality customer service. One increasingly popular strategy is the use of nearshore contact centers. Located in neighboring or nearby countries, nearshore contact centers offer a range of benefits that can enhance efficiency, improve customer

Aug 1, 2024

Artificial Intelligence (AI) has revolutionized various industries, and the contact center sector is no exception. By integrating AI technologies, contact centers can now offer more efficient, personalized, and high-quality service to their customers. While AI is often associated with the automation of routine tasks, its benefits extend significantly to the

Apr 3, 2024

Businesses are constantly seeking the optimal balance between cost-effectiveness and quality service provision when outsourcing operations. This quest has led many companies to recognize the significant advantages offered by a Latin American call center. Let’s explore why leveraging such a service can be a game-changer for your business. PROXIMITY AND

Apr 3, 2024

In today’s fast-paced business landscape, exceptional customer service is paramount to success. One effective way to enhance customer support and streamline operations is by implementing an inbound call center solution. Here are some telltale signs that your business could benefit from such services. Overwhelmed Customer Support Staff If your customer support

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