CENTRALIZED CONTENT THAT
Put an end to lost time spent tracking down data across multiple systems. Ensure cross-team customer service consistency. Empower your star team members and speed learning for new hires. With our Learning Management System, every one of our agents has immediate access to the data when they need it.
WHATEVER YOUR STRATEGIC GOALS, MEETING THEM
REQUIRES A WELL-TRAINED TEAM
Our Learning Management System also helps us streamline the coaching process with automated assignment capabilities and completion tracking. We can even measure program effectiveness by overlaying key KPIs with performance improvement activities!
Our learning management system ensures coaching requisites are quickly identified, immediately scheduled and tracked through to course completion.
We streamline the coaching process with automated assignment capabilities and completion tracking.
Our QA features deliver a closed-loop process to improve consistency and enhance the customer experience across all communication channels. Integrated analytics turn audits into insights.
Ready to start your call center program?