CENTRALIZED CONTENT THAT
POWERS PERFORMANCE
Put an end to lost time spent tracking down data across multiple systems. Ensure cross-team customer service consistency. Empower your star team members and speed learning for new hires. With our Learning Management System, every one of our agents has immediate access to the data when they need it.
WHATEVER YOUR STRATEGIC GOALS, MEETING THEM
REQUIRES A WELL-TRAINED TEAM
Our Learning Management System also helps us streamline the coaching process with automated assignment capabilities and completion tracking. We can even measure program effectiveness by overlaying key KPIs with performance improvement activities!
COACHING
Our learning management system ensures coaching requisites are quickly identified, immediately scheduled and tracked through to course completion.
TRAINING
We streamline the coaching process with automated assignment capabilities and completion tracking.
QUALITY ASSURANCE
Our QA features deliver a closed-loop process to improve consistency and enhance the customer experience across all communication channels. Integrated analytics turn audits into insights.
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We’ve been nothing but surprised and delighted since we selected The Office Gurus (TOG) as one of our BPO providers almost two years ago now. TOG has outperformed all other providers we’ve used in the past and has helped us achieve over 90% customer satisfaction based on a post-call IVR survey asking the customer “how satisfied are you with the representative who handled your call today?” In addition, they’ve been a true partner; they proactively communicate issues, challenges, and obstacles as well as suggestions for the product and processes to improve. They treat their employees well and like to work hard but play hard so they are a perfect culture match for our organization. It feels like they are just an extension of our own team.
My experience has been wonderful with The Office Gurus. I had what I thought was a short timeline and we somehow made it work with agents up and running quickly. They really are experts in the field and are focused on building long term partnerships. I vetted over 15 different companies in my search to outsource and am glad I chose to partner with TOG
I wanted to share my experience visiting the center in San Salvador and facilitating the new hire class. The visit was thoroughly enjoyable personally and professionally. Everyone within TOG that I interacted with was professional, competent, friendly, accommodating, and genuinely excited about the opportunity to expand their support for Crius. To date, all indications are that we’ve selected the right partner to help us grow the business and provide the high degree of customer experience that we expect.
