10055 Seminole Blvd, Seminole, FL 33772
1-888-847-7422

TECHNOLOGY

CALL CENTER TECHNOLOGY

State-of-the-art technology allows The Office Gurus to provide the support that your company deserves. Much of the technology happens behind the scenes, but is instrumental in delivering a seamless experience to your customers. Providing agents with the tools and access to knowledge is instrumental in their success. Our Business Intelligence team keeps us on the cutting edge of technology inspiring and enabling us to deliver effective programs for our clients.

Call Center Technology
Call Center Call Recording

CALL
RECORDING

We provide our customers with access to 100% of the calls and utilize the recordings for quality assurance.

Call Center Skill Based Routing

SKILL-BASED
ROUTING

Match callers to the agents most qualified to meet their needs to increase customer satisfaction and first call resolution.

Call Center Workspace Management

WORKFORCE
MANAGEMENT

Achieve and maintain operational efficiency by ensuring the right agents, with the right skill sets, are staffed at the right time.

Call Center Speech Analytics

SPEECH
ANALYTICS

Unique speech tools that allow us to automatically score and tag calls.

Call Center Learning Management System

LEARNING MANAGEMENT
SYSTEM

LMS is a software application for the administration, documentation, tracking, reporting, and delivery of educational courses and training programs.

Call Center Knowledge Base

KNOWLEDGE
BASE

Our Knowledge Base system is used to optimize information collection, organization, and retrieval of information for our agents deploy so they deliver a fantastic customer experience.

Call Center IVR (interactive voice response)

IVR (INTERACTIVE VOICE RESPONSE)

IVR is an automated telephony system technology that interacts with callers, gathers the required information and routes calls to the appropriate recipient.

Ready to start your call center program?

PHONE

1-888-847-7422

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