State-of-the-art technology allows The Office Gurus to provide the support that your company deserves. Much of the technology happens behind the scenes, but is instrumental in delivering a seamless experience to your customers. Providing agents with the tools and access to knowledge is instrumental in their success. Our Business Intelligence team keeps us on the cutting edge of technology inspiring and enabling us to deliver effective programs for our clients.
CALL CENTER TECHNOLOGY
We provide our customers with access to 100% of the calls and utilize the recordings for quality assurance.
Match callers to the agents most qualified to meet their needs to increase customer satisfaction and first call resolution.
Achieve and maintain operational efficiency by ensuring the right agents, with the right skill sets, are staffed at the right time.
Unique speech tools that allow us to automatically score and tag calls.
LEARNING MANAGEMENT SYSTEM
LMS is a software application for the administration, documentation, tracking, reporting, and delivery of educational courses and training programs.
Our Knowledge Base system is used to optimize information collection, organization, and retrieval of information for our agents deploy so they deliver a fantastic customer experience.
IVR (INTERACTIVE VOICE RESPONSE)
IVR is an automated telephony system technology that interacts with callers, gathers the required information and routes calls to the appropriate recipient.
Ready to start your call center program?