CALL CENTER TECHNOLOGY
State-of-the-art technology allows The Office Gurus to provide the support that your company deserves. Much of the technology happens behind the scenes, but is instrumental in delivering a seamless experience to your customers. Providing agents with the tools and access to knowledge is instrumental in their success. Our Business Intelligence team keeps us on the cutting edge of technology inspiring and enabling us to deliver effective programs for our clients.
Here are a few of the partners we use to ensure we deliver the best possible experience for our partners:
CALL
RECORDING
We provide our customers with access to 100% of the calls and utilize the recordings for quality assurance.
SKILL-BASED
ROUTING
Match callers to the agents most qualified to meet their needs to increase customer satisfaction and first call resolution.
WORKFORCE
MANAGEMENT
Achieve and maintain operational efficiency by ensuring the right agents, with the right skill sets, are staffed at the right time.
SPEECH
ANALYTICS
Unique speech tools that allow us to automatically score and tag calls.
LEARNING MANAGEMENT
SYSTEM
LMS is a software application for the administration, documentation, tracking, reporting, and delivery of educational courses and training programs.
KNOWLEDGE
BASE
Our Knowledge Base system is used to optimize information collection, organization, and retrieval of information for our agents deploy so they deliver a fantastic customer experience.
Real Time Call
Guidance
An interactive real time tool that allows our agents to offer the best service, promotions, packages, etc.
Ready to start your call center program?
PHONE
1-888-847-7422