200 Central Avenue, Suite 2000, St. Petersburg, FL 33701
1-888-847-7422

WORKFORCE
MANAGEMENT

CREATE THE BEST CUSTOMER EXPERIENCE
FOR YOUR CLIENTS

Our WFM solutions tools swiftly produce optimized schedules, saving time and resources. It improves the customer experience, saves administrative time and reduces over and understaffing. With our system, we will meet your company’s service targets and present valuable reports.

FEATURES

  • User-friendly & intuitive design
  • Quick & powerful optimization
  • SLA simulations & overflow calculations
  • Easy to deploy
  • Flexible & customizable
  • Highly scalable
Call Center Workforce Management

CALL TRAFFIC REPORT

Call Traffic Report is a report package with informative statistics that provide a quick overview of the operation.

AGENT PERFORMANCE REPORT

Agent Performance Report provides an opportunity to follow-up on performance at the agent level.

REAL-TIME ADHERENCE REPORT

Real-Time Adherence Report shows information in real time on schedule compliance and call traffic.

REAL-TIME TELEMETRY

Real-Time Telemetry is an application for the agents where the schedule is shown and the agent can get reminders when it is time to change tasks, take a break, logout, etc.

TIMEWEB

TimeWeb is a portal for the agents where they can see their schedules online, apply for available shifts that the scheduler published, change shifts with colleagues and submit applications for leave and change their availability.

TARGETING & SIMULATION

Advanced Targeting & Simulation allows us to create multiple versions and scenarios of your forecast to test various outcomes and see how your staffing needs may change.

Ready to start your call center program?

PHONE

1-888-847-7422

Request Information

My experience has been wonderful with The Office Gurus. I had what I thought was a short timeline and we somehow made it work with agents up and running quickly. They really are experts in the field and are focused on building long term partnerships. I vetted over 15 different companies in my search to outsource and am glad I chose to partner with TOG

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Vicky AllardCustomer Service Manager NewAir Appliances

I wanted to share my experience visiting the center in San Salvador and facilitating the new hire class.  The visit was thoroughly enjoyable personally and professionally.  Everyone within TOG that I interacted with was professional, competent, friendly, accommodating, and genuinely excited about the opportunity to expand their support for Crius.  To date, all indications are that we’ve selected the right partner to help us grow the business and provide the high degree of customer experience that we expect.

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Anthony PovioVice President, Customer Care Crius Energy
After recently passing the one year mark in our relationship with TOG, I can confidently say we no longer view them as a vendor but as a true partner. Their desire to grow our business through delivering the best possible customer experience has created a strong relationship built on trust and knowing they take great pride in being part of the ARS family.  They have proven to be strong performers but even better people.
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Jonathan PettusSr. Director, Digital Experience / ARS American Residential Services LLC