CREATE THE BEST CUSTOMER EXPERIENCE
FOR YOUR CLIENTS
Our WFM solutions tools swiftly produce optimized schedules, saving time and resources. It improves the customer experience, saves administrative time and reduces over and understaffing. With our system, we will meet your company’s service targets and present valuable reports.
- User-friendly & intuitive design
- Quick & powerful optimization
- SLA simulations & overflow calculations
- Easy to deploy
- Flexible & customizable
- Highly scalable
CALL TRAFFIC REPORT
Call Traffic Report is a report package with informative statistics that provide a quick overview of the operation.
AGENT PERFORMANCE REPORT
Agent Performance Report provides an opportunity to follow-up on performance at the agent level.
REAL-TIME ADHERENCE REPORT
Real-Time Adherence Report shows information in real time on schedule compliance and call traffic.
Real-Time Telemetry is an application for the agents where the schedule is shown and the agent can get reminders when it is time to change tasks, take a break, logout, etc.
TimeWeb is a portal for the agents where they can see their schedules online, apply for available shifts that the scheduler published, change shifts with colleagues and submit applications for leave and change their availability.
TARGETING & SIMULATION
Advanced Targeting & Simulation allows us to create multiple versions and scenarios of your forecast to test various outcomes and see how your staffing needs may change.
Ready to start your call center program?