CREATE THE BEST CUSTOMER EXPERIENCE
FOR YOUR CLIENTS
Our WFM solutions tools swiftly produce optimized schedules, saving time and resources. It improves the customer experience, saves administrative time and reduces over and understaffing. With our system, we will meet your company’s service targets and present valuable reports.
- User-friendly & intuitive design
- Quick & powerful optimization
- SLA simulations & overflow calculations
- Easy to deploy
- Flexible & customizable
- Highly scalable
CALL TRAFFIC REPORT
Call Traffic Report is a report package with informative statistics that provide a quick overview of the operation.
AGENT PERFORMANCE REPORT
Agent Performance Report provides an opportunity to follow-up on performance at the agent level.
REAL-TIME ADHERENCE REPORT
Real-Time Adherence Report shows information in real time on schedule compliance and call traffic.
Real-Time Telemetry is an application for the agents where the schedule is shown and the agent can get reminders when it is time to change tasks, take a break, logout, etc.
TimeWeb is a portal for the agents where they can see their schedules online, apply for available shifts that the scheduler published, change shifts with colleagues and submit applications for leave and change their availability.
TARGETING & SIMULATION
Advanced Targeting & Simulation allows us to create multiple versions and scenarios of your forecast to test various outcomes and see how your staffing needs may change.
Ready to start your call center program?
We’ve been nothing but surprised and delighted since we selected The Office Gurus (TOG) as one of our BPO providers almost two years ago now. TOG has outperformed all other providers we’ve used in the past and has helped us achieve over 90% customer satisfaction based on a post-call IVR survey asking the customer “how satisfied are you with the representative who handled your call today?” In addition, they’ve been a true partner; they proactively communicate issues, challenges, and obstacles as well as suggestions for the product and processes to improve. They treat their employees well and like to work hard but play hard so they are a perfect culture match for our organization. It feels like they are just an extension of our own team.
My experience has been wonderful with The Office Gurus. I had what I thought was a short timeline and we somehow made it work with agents up and running quickly. They really are experts in the field and are focused on building long term partnerships. I vetted over 15 different companies in my search to outsource and am glad I chose to partner with TOG
The Office Gurus and Atom Tickets are now partners in beautiful San Ignacio, Belize! What a great looking group and wearing Atom proudly! A huge thanks to Nick Jiwa and Michael Replogle with CustomerServ® for guiding us down the right path and finding the TOG team. Happy to be partnering with the leadership team at TOG including Dominic Leide, Jaimie Bell, and Karla Machón de González.