CONFIGURE. SET. DEPLOY.
Match callers to the agents most qualified to meet their needs to increase customer satisfaction and first call resolution.
Build your routing strategy to include everything from IVRs to multiple agent skills – by level. Our powerful solutions can be designed and deployed in moments so that you can get on your feet and on your way – right away. Skill-based routing ensures that each call is answered by the most appropriate call center agent. Easily create rules for call assignment and let our skill-based routing take care of the rest. Increase customer satisfaction and first call resolution with this intuitive feature.
With skill-based routing, you can streamline your traffic by directing interactions to the agent that’s best equipped to serve them.
Ready to start your call center program?