Our Chat system helps your business bridge communication gaps with instant access to mobile and online customers. Expand your reach to online consumers who spend more — and expect more.
Provide speedy, convenient customer service across web-based chat, SMS text chat, and MMS mobile chat. Offer product or service assistance, converse in different languages, or present discounts and deals via informal conversation — all on the customer’s terms. Agents can engage customers in live online chatting via one comprehensive yet simplified interface, providing better customer service with less effort than ever before.
Provide Faster, Better Service To
Web and Mobile Customers.
With an agent UI designed for simplicity and efficiency, agents experience increased productivity while saving time and minimizing effort. All the relevant information they need is integrated in one easy-to-manage desktop, and our robust features allow for smooth, timely, effective communications.
Administrators and supervisors get all the tools they need to configure, monitor, track, report on, and optimize both the agent and the customer experience, creating effective workflows for enhanced customer experiences, which contributes directly to your bottom line.
As the end-user, your customer sees none of the behind-the-scenes process: all they experience is the magic of a helpful customer service representative who’s ready to provide effective answers and timely assistance, every step of the way — all within a 42-second average issue resolution time.
Ready to start your call center program?