10055 Seminole Blvd, Seminole, FL 33772
1-888-847-7422

ABOUT

OWNERSHIP

Superior Group of Companies, Inc. – Publicly traded (NASDAQ – SGC)

GLOBAL DELIVERY CENTERS

USA, El Salvador, Jamaica & Belize

CORPORATE HEADQUARTERS

Seminole, FL

MULTI-LINGUAL

English, Spanish, Portuguese, and French

Call Center Agent

MISSION

“TOG provides custom contact center and back office support services as an extension of our customers’ organizations. We implement solutions for our customers’ from the smallest to the largest in order to accelerate their growth.”

VISION

Administrators and supervisors get all the tools they need to configure, monitor, track, report on, and optimize both the agent and the customer experience, creating effective workflows for enhanced customer experiences, which contributes directly to your bottom line.

Call Center Supervisors

OUR STORY

The Office Gurus operates call and contact centers in El Salvador, Belize, Jamaica, and the USA. TOG has endeavored to become an extension of our client’s culture, mission and values in both our nearshore and Florida call centers. We are obsessed with being the very best employer in each region that we operate. We attract the best talent because we offer a culture that is conducive to both personal and professional growth.

Our results, client longevity, ability to tackle complex programs and compete head to head with some of the larger and more highly recognized call centers, all speak for themselves. The Office Gurus has grown through organic client growth and winning/retaining new clients’ business.

Our organic growth is a testament to our performance and the expert team that we have put together. Our ability to attract new business is driven by the success stories that we’ve created over the years.

We hope that we have the opportunity to create another success story with you!

The Office Gurus Call Center Solutions Story
2005 Launched Captive center...
2006 Grew to 40 agents...
2008 Grew to 85 agents...
2009 Moved into 22,000 SQ FT building...
2011 Opened our Seminole center...
2012 Opened in San Ignacio, BZ...
2015 Broke ground in EI Salvador...
2016 Moved into our new 1,200 seat...
2018 launched our Belmopan...

We’ve been nothing but surprised and delighted since we selected The Office Gurus (TOG) as one of our BPO providers almost two years ago now. TOG has outperformed all other providers we’ve used in the past and has helped us achieve over 90% customer satisfaction based on a post-call IVR survey asking the customer “how satisfied are you with the representative who handled your call today?” In addition, they’ve been a true partner; they proactively communicate issues, challenges, and obstacles as well as suggestions for the product and processes to improve.  They treat their employees well and like to work hard but play hard so they are a perfect culture match for our organization.  It feels like they are just an extension of our own team.

Elevate Testimonial Logo
April SealyVP, Operations Elevate.com

My experience has been wonderful with The Office Gurus. I had what I thought was a short timeline and we somehow made it work with agents up and running quickly. They really are experts in the field and are focused on building long term partnerships. I vetted over 15 different companies in my search to outsource and am glad I chose to partner with TOG

Newair Testimonial Logo
Vicky AllardCustomer Service Manager NewAir Appliances

The Office Gurus and Atom Tickets are now partners in beautiful San Ignacio, Belize! What a great looking group and wearing Atom proudly! A huge thanks to Nick Jiwa and Michael Replogle with CustomerServ® for guiding us down the right path and finding the TOG team. Happy to be partnering with the leadership team at TOG including Dominic Leide, Jaimie Bell, and Karla Machón de González.

Atom Testimonial Logo
Michael WindlerHead of Customer and Venue Support, Atom Tickets