Division of Superior Group of CompaniesCall Center Solutions - The Office Gurus

200 Central Avenue, Suite 2000, St. Petersburg, FL 33701
1-888-847-7422

REAL TIME CALL GUIDANCE

REAL TIME CALL GUIDANCE

A tool to offer the best service, promotions, packages, etc., with a couple of clicks. The web application helps agents to find a solution according to the service provided by the account, providing them with information in a fast and timely manner and to properly identify the steps to follow in each specific call. Useful for retention processes. .

REAL TIME CALL GUIDANCE
REAL TIME CALL GUIDANCE

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After recently passing the one year mark in our relationship with TOG, I can confidently say we no longer view them as a vendor but as a true partner. Their desire to grow our business through delivering the best possible customer experience has created a strong relationship built on trust and knowing they take great pride in being part of the ARS family.  They have proven to be strong performers but even better people.
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Jonathan PettusSr. Director, Digital Experience / ARS American Residential Services LLC

I wanted to share my experience visiting the center in San Salvador and facilitating the new hire class.  The visit was thoroughly enjoyable personally and professionally.  Everyone within TOG that I interacted with was professional, competent, friendly, accommodating, and genuinely excited about the opportunity to expand their support for Crius.  To date, all indications are that we’ve selected the right partner to help us grow the business and provide the high degree of customer experience that we expect.

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Anthony PovioVice President, Customer Care Crius Energy

My experience has been wonderful with The Office Gurus. I had what I thought was a short timeline and we somehow made it work with agents up and running quickly. They really are experts in the field and are focused on building long term partnerships. I vetted over 15 different companies in my search to outsource and am glad I chose to partner with TOG

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Vicky AllardCustomer Service Manager NewAir Appliances