10055 Seminole Blvd, Seminole, FL 33772
1-888-847-7422

REAL TIME CALL GUIDANCE

REAL TIME CALL GUIDANCE

A tool to offer the best service, promotions, packages, etc., with a couple of clicks. The web application helps agents to find a solution according to the service provided by the account, providing them with information in a fast and timely manner and to properly identify the steps to follow in each specific call. Useful for retention processes. .

REAL TIME CALL GUIDANCE
REAL TIME CALL GUIDANCE

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I wanted to share my experience visiting the center in San Salvador and facilitating the new hire class.  The visit was thoroughly enjoyable personally and professionally.  Everyone within TOG that I interacted with was professional, competent, friendly, accommodating, and genuinely excited about the opportunity to expand their support for Crius.  To date, all indications are that we’ve selected the right partner to help us grow the business and provide the high degree of customer experience that we expect.

Crius Energy Trust Testimonial Logo
Anthony PovioVice President, Customer Care Crius Energy

My experience has been wonderful with The Office Gurus. I had what I thought was a short timeline and we somehow made it work with agents up and running quickly. They really are experts in the field and are focused on building long term partnerships. I vetted over 15 different companies in my search to outsource and am glad I chose to partner with TOG

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Vicky AllardCustomer Service Manager NewAir Appliances

We’ve been nothing but surprised and delighted since we selected The Office Gurus (TOG) as one of our BPO providers almost two years ago now. TOG has outperformed all other providers we’ve used in the past and has helped us achieve over 90% customer satisfaction based on a post-call IVR survey asking the customer “how satisfied are you with the representative who handled your call today?” In addition, they’ve been a true partner; they proactively communicate issues, challenges, and obstacles as well as suggestions for the product and processes to improve.  They treat their employees well and like to work hard but play hard so they are a perfect culture match for our organization.  It feels like they are just an extension of our own team.

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April SealyVP, Operations Elevate.com