200 Central Avenue, Suite 2000, St. Petersburg, FL 33701
1-888-847-7422

REAL TIME CALL GUIDANCE

REAL TIME CALL GUIDANCE

A tool to offer the best service, promotions, packages, etc., with a couple of clicks. The web application helps agents to find a solution according to the service provided by the account, providing them with information in a fast and timely manner and to properly identify the steps to follow in each specific call. Useful for retention processes. .

REAL TIME CALL GUIDANCE
REAL TIME CALL GUIDANCE

Ready to start your call center program?

PHONE

1-888-847-7422

Request Information

The Office Gurus and Atom Tickets are now partners in beautiful San Ignacio, Belize! What a great looking group and wearing Atom proudly! A huge thanks to Nick Jiwa and Michael Replogle with CustomerServ® for guiding us down the right path and finding the TOG team. Happy to be partnering with the leadership team at TOG including Dominic Leide, Jaimie Bell, and Karla Machón de González.

Atom Testimonial Logo
Michael WindlerHead of Customer and Venue Support, Atom Tickets

We’ve been nothing but surprised and delighted since we selected The Office Gurus (TOG) as one of our BPO providers almost two years ago now. TOG has outperformed all other providers we’ve used in the past and has helped us achieve over 90% customer satisfaction based on a post-call IVR survey asking the customer “how satisfied are you with the representative who handled your call today?” In addition, they’ve been a true partner; they proactively communicate issues, challenges, and obstacles as well as suggestions for the product and processes to improve.  They treat their employees well and like to work hard but play hard so they are a perfect culture match for our organization.  It feels like they are just an extension of our own team.

Elevate Testimonial Logo
April SealyVP, Operations Elevate.com
After recently passing the one year mark in our relationship with TOG, I can confidently say we no longer view them as a vendor but as a true partner. Their desire to grow our business through delivering the best possible customer experience has created a strong relationship built on trust and knowing they take great pride in being part of the ARS family.  They have proven to be strong performers but even better people.
ARS Testimonial logo
Jonathan PettusSr. Director, Digital Experience / ARS American Residential Services LLC