Our 100% digitally recorded calls provide access for ongoing training, confirm information was delivered correctly, compliance with regulatory obligations and transparency in the partnership. It allows us to focus on the most important aspect of your business, providing your customers with excellent customer service.
UNMATCHED QUALITY ASSURANCE
Record inbound and outbound calls, pause/resume live call recordings and listen to past call recordings at any time to ensure compliance with quality standards. This valuable stored content can aid you in better understanding the needs of your customers and help you prepare for future interactions. It is also useful as a tool for managerial oversight to ensure that your company’s quality standards are being met. Our advanced historical reporting feature makes it easy for you to get all the information you need to make strategic decisions based on real facts and sound data. We can report on progress for any time interval, accurately measure performance, and gain insights to improve your business.
Ready to start your call center program?
“My experience has been wonderful with The Office Gurus. I had what I thought was a short timeline and we somehow made it work with agents up and running quickly. They really are experts in the field and are focused on building long term partnerships. I vetted over 15 different companies in my search to outsource and am glad I chose to partner with TOG!”
I wanted to share my experience visiting the center in San Salvador and facilitating the new hire class. The visit was thoroughly enjoyable personally and professionally. Everyone within TOG that I interacted with was professional, competent, friendly, accommodating, and genuinely excited about the opportunity to expand their support for Crius. To date, all indications are that we’ve selected the right partner to help us grow the business and provide the high degree of customer experience that we expect.
The Office Gurus and Atom Tickets are now partners in beautiful San Ignacio, Belize! What a great looking group and wearing Atom proudly! A huge thanks to Nick Jiwa and Michael Replogle with CustomerServ® for guiding us down the right path and finding the TOG team. Happy to be partnering with the leadership team at TOG including Dominic Leide, Jaimie Bell, and Karla Machón de González.