10055 Seminole Blvd, Seminole, FL 33772
1-888-847-7422

CALL RECORDING

UNMATCHED QUALITY ASSURANCE

Our 100% digitally recorded calls provide access for ongoing training, confirm information was delivered correctly, compliance with regulatory obligations and transparency in the partnership. It allows us to focus on the most important aspect of your business, providing your customers with excellent customer service.

CALL INTELLIGENCE

Record inbound and outbound calls, pause/resume live call recordings and listen to past call recordings at any time to ensure compliance with quality standards. This valuable stored content can aid you in better understanding the needs of your customers and help you prepare for future interactions. It is also useful as a tool for managerial oversight to ensure that your company’s quality standards are being met. Our advanced historical reporting feature makes it easy for you to get all the information you need to make strategic decisions based on real facts and sound data. We can report on progress for any time interval, accurately measure performance, and gain insights to improve your business.

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We’ve been nothing but surprised and delighted since we selected The Office Gurus (TOG) as one of our BPO providers almost two years ago now. TOG has outperformed all other providers we’ve used in the past and has helped us achieve over 90% customer satisfaction based on a post-call IVR survey asking the customer “how satisfied are you with the representative who handled your call today?” In addition, they’ve been a true partner; they proactively communicate issues, challenges, and obstacles as well as suggestions for the product and processes to improve.  They treat their employees well and like to work hard but play hard so they are a perfect culture match for our organization.  It feels like they are just an extension of our own team.

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April SealyVP, Operations Elevate.com

My experience has been wonderful with The Office Gurus. I had what I thought was a short timeline and we somehow made it work with agents up and running quickly. They really are experts in the field and are focused on building long term partnerships. I vetted over 15 different companies in my search to outsource and am glad I chose to partner with TOG

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Vicky AllardCustomer Service Manager NewAir Appliances

I wanted to share my experience visiting the center in San Salvador and facilitating the new hire class.  The visit was thoroughly enjoyable personally and professionally.  Everyone within TOG that I interacted with was professional, competent, friendly, accommodating, and genuinely excited about the opportunity to expand their support for Crius.  To date, all indications are that we’ve selected the right partner to help us grow the business and provide the high degree of customer experience that we expect.

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Anthony PovioVice President, Customer Care Crius Energy