Our phonetic-based speech engine, provides powerful insights into call center performance, providing faster, more precise and timely quality assurance gains. Fully integrated with our robust call recording and quality monitoring solution, our speech analytics features empower our call center to find the right calls quickly. Our unique speech tools also enables us to automatically score and tag calls.
Speech Analytics phonetically indexes all of your recorded calls, giving us the power to perform critical searches and automate your quality processes. Indexing is only required once, so there is no need to re-index recordings. Once recordings are indexed, we can search for any word or phrase at any time, now or in the future.
Enables us to easily search your recorded calls for any keyword or phrase. There may be times when you simply want to type in words and phrases on-demand to see what’s going on, being said or while researching a particular issue.
Provides the opportunity to automate this function and reduce the time spent actually listening to calls. Need calls quantified based on type, department, skill, reason? We can implement Call Tagging to automatically categorize your calls to help gain your time back.
This process involves randomly selecting calls and listening to them in their entirety to determine proper call opening, verification of customer information, offering new services and so on.
FAST. POWERFUL. ACCURATE.
Our Call Analytics makes it easy to analyze recorded calls for compliance, quality assurance, sales effectiveness and more.
- Secure, cloud-based platform
- Proprietary automated speech recognition engine
- Automated sensitive data redaction
Ready to start your call center program?