OUR KNOWLEDGE BASE’S BENEFITS
- Create any type of information you choose, such as FAQs, manuals, customer service responses and technical data
- Organize content in any structure or hierarchy
- Restrict access to assigned groups as desired
- Supports rich media, including documents, images, video and PDFs
- Superior search integration with recent searches maintained for easy repeat access
- Keeps all users up to date on the latest changes in policy, procedures and information
- Tracks which specific documents are used and with what frequency
- Analytics for usage at document, page and user-levels
- Gain insights into user information searches and expose gaps in available content
- Training can be automatically assigned for self-study based on Quality Assurance results and performance changes within key KPIs
Our agents act as a true extension of your organization. We help them operate at peak performance with actionable data that lets us educate, motivate, arm and train them on an ongoing basis.
Put an end to data and process silos. Our end-to-end, integrated solution addresses all your challenges.
Our cloud-based architecture provides anytime/anywhere access, continuous product enhancements, and provides training at the click of a button for our agents.
Ready to start your call center program?