Division of Superior Group of CompaniesCall Center Solutions - The Office Gurus

200 Central Avenue, Suite 2000, St. Petersburg, FL 33701
1-888-847-7422

KNOWLEDGE BASE

OUR KNOWLEDGE BASE’S BENEFITS

  • Create any type of information you choose, such as FAQs, manuals, customer service responses and technical data
  • Organize content in any structure or hierarchy
  • Restrict access to assigned groups as desired
  • Supports rich media, including documents, images, video and PDFs
  • Superior search integration with recent searches maintained for easy repeat access
  • Keeps all users up to date on the latest changes in policy, procedures and information
  • Tracks which specific documents are used and with what frequency
  • Analytics for usage at document, page and user-levels
  • Gain insights into user information searches and expose gaps in available content
  • Training can be automatically assigned for self-study based on Quality Assurance results and performance changes within key KPIs
The Office Gurus Knowledge Base's Features

 PEOPLE-FOCUSED

Our agents act as a true extension of your organization. We help them operate at peak performance with actionable data that lets us educate, motivate, arm and train them on an ongoing basis.

 ONE PLATFORM

Put an end to data and process silos. Our end-to-end, integrated solution addresses all your challenges.

 CLOUD-BASED

Our cloud-based architecture provides anytime/anywhere access, continuous product enhancements, and provides training at the click of a button for our agents.

Ready to start your call center program?

PHONE

1-888-847-7422

Request Information

My experience has been wonderful with The Office Gurus. I had what I thought was a short timeline and we somehow made it work with agents up and running quickly. They really are experts in the field and are focused on building long term partnerships. I vetted over 15 different companies in my search to outsource and am glad I chose to partner with TOG

Newair Testimonial Logo
Vicky AllardCustomer Service Manager NewAir Appliances
After recently passing the one year mark in our relationship with TOG, I can confidently say we no longer view them as a vendor but as a true partner. Their desire to grow our business through delivering the best possible customer experience has created a strong relationship built on trust and knowing they take great pride in being part of the ARS family.  They have proven to be strong performers but even better people.
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Jonathan PettusSr. Director, Digital Experience / ARS American Residential Services LLC

The Office Gurus and Atom Tickets are now partners in beautiful San Ignacio, Belize! What a great looking group and wearing Atom proudly! A huge thanks to Nick Jiwa and Michael Replogle with CustomerServ® for guiding us down the right path and finding the TOG team. Happy to be partnering with the leadership team at TOG including Dominic Leide, Jaimie Bell, and Karla Machón de González.

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Michael WindlerHead of Customer and Venue Support, Atom Tickets