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El Salvador is the smallest and most densely populated country in Central America...

The secret to creating a customer centric organization is to incorporate customer focus in every aspect of the organization...

The call center and outsourcing industry has expanded rapidly worldwide over the last twenty-five years as a result of varying client requirements...

SUPERIOR GROUP OF COMPANIES, INC...

Did you know that The Office Gurus is SOC 2 Type 2 Certified? SOC 2 Type 2 requires companies to establish and follow strict information security policies and procedures encompassing the security, availability, processing, integrity, and confidentiality of customer data...

Every company that uses outsourcing to manage or augment their customer service expects the BPO to treat their customer by their standards...

If a caller is fortunate enough to make it past the seemingly endless menu of a call center’s IVR (Interactive Voice Response) system, they are often tossed into a queue of untrained, poorly motivated agents, who without a script would not know what to do...

The term BPO stands for Business Process Outsourcing, and is a practice used to help companies manage back-office tasks...