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THE OFFICE GURUS BLOG ON THE BEST INDUSTRY PRACTICES, SALES AND CUSTOMER SERVICES TIPS.

El Salvador: A BPO Location Veteran
Apr 09 2019

El Salvador is the smallest and most densely populated country in Central America...

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Creating a Customer Centric Organization
Apr 03 2019

The secret to creating a customer centric organization is to incorporate customer focus in every aspect of the organization...

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Top 10 Things to Consider When Selecting an Outsourcing Partner
Mar 05 2019

The call center and outsourcing industry has expanded rapidly worldwide over the last twenty-five years as a result of varying client requirements...

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SOC 2 Type 2 Certified
Feb 25 2019
Did you know that The Office Gurus is SOC 2 Type 2 Certified? SOC 2 Type 2 requires companies to establish and follow strict information security policies and procedures encompassing the security, availability, processing, integrity, and confidentiality of customer data...
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Partnering Rather than Providing
Feb 06 2019
Every company that uses outsourcing to manage or augment their customer service expects the BPO to treat their customer by their standards...
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Creating the Empowered Agent
Feb 05 2019

If a caller is fortunate enough to make it past the seemingly endless menu of a call center’s IVR (Interactive Voice Response) system, they are often tossed into a queue of untrained, poorly motivated agents, who without a script would not know what to do...

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What Is a Bpo and What Services Can a Bpo Assist With?
Jan 29 2019

The term BPO stands for Business Process Outsourcing, and is a practice used to help companies manage back-office tasks...

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