El Salvador is the smallest and most densely populated country in Central America...
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The secret to creating a customer centric organization is to incorporate customer focus in every aspect of the organization...
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The call center and outsourcing industry has expanded rapidly worldwide over the last twenty-five years as a result of varying client requirements...
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Did you know that The Office Gurus is SOC 2 Type 2 Certified? SOC 2 Type 2 requires companies to establish and follow strict information security policies and procedures encompassing the security, availability, processing, integrity, and confidentiality of customer data...
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Every company that uses outsourcing to manage or augment their customer service expects the BPO to treat their customer by their standards...
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If a caller is fortunate enough to make it past the seemingly endless menu of a call center’s IVR (Interactive Voice Response) system, they are often tossed into a queue of untrained, poorly motivated agents, who without a script would not know what to do...
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The term BPO stands for Business Process Outsourcing, and is a practice used to help companies manage back-office tasks...
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