Division of Superior Group of Companies
Division of Superior Group of Companies
In the travel and hospitality industry, every connection matters. From the booking process to post-stay follow-ups, guests expect fast responses, empathetic service, and a seamless experience across every touchpoint.
At The Office Gurus (TOG), we go beyond answering calls, we help you build relationships that inspire brand loyalty, drive revenue, and elevate your guests’ overall experience. With professionally trained agents, advanced technology, and tailored solutions, we ensure you never miss a booking, a question, or an opportunity to delight.
Managing High Call Volumes and Guest Expectations
Busy hotels, resorts, and restaurants face nonstop communication demands. Our contact center team acts as an extension of your business, managing phone calls, orders, and reservations with care and efficiency. With smart routing and specialized hospitality training, guests are always connected to the right person right away.
Operations in 5 Countries
Technology should empower human connection, not replace it. Our systems integrate seamlessly with your booking engines, CRM, and knowledge bases to help agents manage reservations, answer questions, and resolve issues with accuracy and ease. With innovations like smart routing and GuruAssist, we reduce missed calls, shorten handle times, and ensure service that feels effortless and personal.
Our tailored support covers the full spectrum of guest interactions:
From boutique hotels to global tour operators, our expertise extends across:
Discover how The Office Gurus helped a national energy and home services company expand from a 9-agent pilot to a multi-division operation supporting over 100 agents. Through customized tools like Bundle Builder and Zip Code Lookup, TOG improved efficiency, boosted satisfaction, and delivered measurable results across 11 brands.
We understand that the smallest details make the biggest difference. Our Gurus deliver service that is empathetic, knowledgeable, and aligned with your brand’s voice. Acting as a seamless extension of your team, we provide world-class experiences that turn first-time guests into lifelong customers.
With high retention rates, motivated agents, and flexible scalability, TOG helps hospitality brands handle call spikes, adapt to seasonal changes, and maximize revenue, all while ensuring every guest interaction feels personal and professional.
We support a wide range of hospitality operations including hotels, resorts, restaurants, tour operators, cruise lines, airlines, and vacation clubs, managing everything from reservations and guest inquiries to post-stay follow-ups.
Our Gurus undergo customized brand and product training to deliver service that mirrors your company’s tone, standards, and values, ensuring a seamless brand experience for every guest interaction.
Yes. Our scalable staffing model allows you to ramp up or down quickly to meet peak season demands without sacrificing service quality.
Absolutely. TOG provides 24/7 multilingual support to accommodate global travelers and ensure your guests always have access to assistance no matter the time zone.
Outsourcing with TOG ensures every inquiry is answered promptly by trained professionals who understand hospitality service standards. This results in faster response times, improved guest satisfaction, and stronger brand loyalty.
We deliver more than customer service; we deliver partnerships that perform.
Connect with us today to transform your travel and hospitality operations. Together, we’ll deliver the experiences your guests expect and the results your business deserves.