Creating a Customer-Centric Organization
The secret to creating a customer centric organization is to incorporate customer focus in every aspect of the organization. Everyone within the organization from the receptionist to the trainer to the CEO must focus on respect, courtesy and make a commitment to service. This is the first step in creating a customer centric environment. One […]
Top 10 Things to Consider When Selecting an Outsourcing Partner
The call center and outsourcing industry has expanded rapidly worldwide over the last twenty-five years as a result of varying client requirements. Thus, finding a partner that fits with your company’s needs has become increasingly more time consuming. After you’ve made the decision to outsource parts of your business processes, it’s key to ensure you […]
Superior Group of Companies, Inc. Reports Strong 2018 Sales Bolstered by Gains from Its Call Center Division, The Office Gurus
SUPERIOR GROUP OF COMPANIES, INC. REPORTS OPERATING RESULTS FOR THE FOURTH QUARTER AND YEAR ENDED DECEMBER 31, 2018 SEMINOLE, Fla. – February 21, 2019 – Superior Group of Companies, Inc. (NASDAQ: SGC), today announced its fourth quarter and year-end operating results for 2018. The Company announced that for the year ended December 31, 2018, net […]
SOC 2 Type 2 Certified
Did you know that The Office Gurus is SOC 2 Type 2 Certified? SOC 2 Type 2 requires companies to establish and follow strict information security policies and procedures encompassing the security, availability, processing, integrity, and confidentiality of customer data.
Partnering Rather Than Providing
Every company that uses outsourcing to manage or augment their customer service expects the BPO to treat their customer by their standards. Companies invest heavily in establishing quality assurance standards, deciding on Key Performance Indicators (KPI) benchmarks, and building custom reports and dashboards all designed to measure agent’s performance and the customer experience against expectations. […]
Creating the Empowered Agent
If a caller is fortunate enough to make it past the seemingly endless menu of a call center’s IVR (Interactive Voice Response) system, they are often tossed into a queue of untrained, poorly motivated agents, who without a script would not know what to do. Customer Service, once promoted as a value-add, has for many […]
Location Showcase: Seminole
What Is a BPO and What Services Can a BPO Assist With?
The term BPO stands for Business Process Outsourcing, and is a practice used to help companies manage back-office tasks. BPOs are used in a variety of industries, from technology to banking to mobile apps to healthcare. Collaborating with a BPO is a practical option for companies to scale their business in an efficient manner. WHAT […]
Happy Holidays from The Office Gurus
Insourcing vs. Outsourcing – Why Outsourcing with the Right Partner Makes Sense
