Discover how The Office Gurus helps clients save money by using technology with partners like RingCentral.
Jaimie Bell, VP of Client Solutions at TOG, stated that “the software Ring CX allows smooth transitions between email, chat, and voice. This feature creates a seamless experience for both agents and customers during their interactions.”
Omnichannel solutions with RingCentral
RingCentral and The Office Gurus have worked together for many years. Their goal is to support clients around the world more efficiently.
RingCentral Engage Voice made it easier for TOG to integrate and improve omnichannel interactions. It provided a way to record data and show results, leading our clients to more informed decisions.
As TOG grew, Jaimie’s Client Solutions team realized they needed to improve their responses across different channels. They also saw an opportunity to enhance operations with generative AI in different digital channels. That search led to the discovery of the native, intelligent contact center solution RingCX.
Many clients only need help with phone calls, but for those needing more options, RingCX is exceptionally useful. It allows for reliable communication through SMS, chat, email, or a mix of all three. This helps create the best user experience possible.
Constantly providing a reliable and cost-efficient solution to clients
Jaimie explains that, no matter if the client is new or already loyal to TOG, it is always satisfying to share them that:
“Now that we have this intelligent omnichannel capability with RingCX, we can tell clients that we’re going to provide them with more services, tailored to their businesses, and at a fraction of the costs they’d be paying with another enterprise contact center solution.”
Main advantages of implementing Ring CX at The Office Gurus
According to Jaimie, some of the main advantages from working with the RingCentral’s software are:
- Easiness to deploy solutions: TOG makes it easy to set up contact center solutions for clients. While other companies take weeks or months, TOG does it in days.
- Better experience: Seamless integration of omnichannel interactions, improves the experience for both the agent and the customer.
- Faster onboarding: The training for new agents takes no longer than 30 minutes to learn how to use the software and adapt to it.
- Detailed reporting: Ring CX makes dashboards that show real-time information. These dashboards provide detailed reports on important KPIs. This helps users make decisions based on data.
- Reduction in leading speed: In the past, it used to take 3 minutes, and now thanks to Ring CX this time-frame has reduced to 10 – 30 seconds. This helps take care of the customer relationship with the clients’ brand.
- Cost-efficiency: RingCentral’s products help us provide solutions that greatly lower our clients’ costs for each transaction.
RingCentral offers many great benefits. These will help our contact center solutions to give every client and their customers the best experience. The immersive structure from Ring CX makes it a valuable partner. They help our TOG team offer excellent contact center solutions every day.
Learn more about TOG’s experience with RingCentral by listening to Jaimie Bell, our VP of Client Solutions:
