Insights & Resources

TOG University:Congratulations to the latest class of Team Lead graduates. Your hard work and dedication is appreciated.

We passionately believe in improving the communities where we operate through our social responsibility program – TOGether. Our Gurus in El Salvador recently reinforced their commitment towards supporting children with cancer through sponsorships and donations by partnering with Movimiento Amarillo (Yellow Movement in Spanish), a program by Ayúdame A Vivir

We create opportunities through the training and development of our human talent, helping them achieve their full potential. Our values help guide the exceptional service that we provide our clients. We are responsible for preparing our dedicated agents on the nuances of each customized program.

El Salvador is the smallest and most densely populated country in Central America. The country had an economy based on coffee production and textiles until the early 21st century, when the country moved to an economy based on the service sector. In the last 20 years, the service sector has

The secret to creating a customer centric organization is to incorporate customer focus in every aspect of the organization. Everyone within the organization from the receptionist to the trainer to the CEO must focus on respect, courtesy and make a commitment to service. This is the first step in creating

The call center and outsourcing industry has expanded rapidly worldwide over the last twenty-five years as a result of varying client requirements. Thus, finding a partner that fits with your company’s needs has become increasingly more time consuming. After you’ve made the decision to outsource parts of your business processes,

SUPERIOR GROUP OF COMPANIES, INC. REPORTS OPERATING RESULTS FOR THE FOURTH QUARTER AND YEAR ENDED DECEMBER 31, 2018 SEMINOLE, Fla. – February 21, 2019 – Superior Group of Companies, Inc. (NASDAQ: SGC), today announced its fourth quarter and year-end operating results for 2018. The Company announced that for the year

Did you know that The Office Gurus is SOC 2 Type 2 Certified? SOC 2 Type 2 requires companies to establish and follow strict information security policies and procedures encompassing the security, availability, processing, integrity, and confidentiality of customer data.

Every company that uses outsourcing to manage or augment their customer service expects the BPO to treat their customer by their standards. Companies invest heavily in establishing quality assurance standards, deciding on Key Performance Indicators (KPI) benchmarks, and building custom reports and dashboards all designed to measure agent’s performance and