Division of Superior Group of Companies
Division of Superior Group of Companies
Discover the latest news from our company and learn how we’re continually raising the bar.
The lifeblood of every call center is the frontline supervision. They are the straw that stirs the drink, the mechanic that makes sure the squeaky wheel gets the grease, the offensive coordinator, etc.! This is the group responsible for driving performance, developing the skills of sales and customer service representatives,
When selling over the phone many telemarketers focus solely on the products and services they have been tasked to pitch. They take a deep breath and then rush through the cost, perceived quality and added efficiencies they offer as quickly as possible, trying to fit everything in before they get
The Office Gurus ® double staff in 2016, expect continued growth. Contact: Mary O’HaraSuperior Uniform Group®(727) 727-397-9611 ext. [email protected] SEMINOLE, Fla. (July 19, 2016) – Responding to the continued demand for reliable and results– driven contact center service solutions, global call center provider – The Office Gurus® (TOG) – has
Contact: Dominic Leide, PresidentThe Office Gurus®(727) [email protected] SEMINOLE, Fla., July 15th, 2016 — The Office Gurus®, a global provider of call and contact center solutions, announced that it has opened a new, state-of-the-art 40,000 – plus square foot building in El Salvador. The custom-built call center will provide 1200 workstations and
SEMINOLE, FL. – (Dec. 9th, 2015) – On December 9th, Dominic Leide, President of The Office Gurus®, was featured as a guest panelist on Connect First’s webinar on building a mature and stable contact center in 2016. The webinar included some of the most influential contact center leaders discussing the
SEMINOLE, FL. – (Oct. 27th, 2015) – Jaimie Walter was a guest panelist on the Customer Experience Roundtable, which is part of the 2015 Webinar Series sponsored by ConnectFirst and CH Consulting Group. The webinar included other Contact Center Industry experts along with ConnectFirst® staff round-tabling on what has and
Introduction Even smart, customer-centric companies make customer service mistakes. These mistakes are due to many reasons – improper training, poor habits, or simply bad decisions – however, everything can be remedied with some focused effort.Below are seven customer service mistakes we see companies make and how you can fix or
Our experts look at some of the most common errors companies make when offshoring By: Jamie Liddell Sending work offshore can be a valuable tool for firms looking to enjoy the benefits of labor arbitrage, increased geographical penetration and strengthening ties with national governments. It can also be a nightmare.
The Office Gurus is a company that is committed in supporting our Salvadorean youth. More than 70% of our employees are between 18-25 years old. Our youth from our perspective not only provides good energy and optimism but they also bring an illusion and joy that are easily spread among our
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