Division of Superior Group of Companies
Division of Superior Group of Companies
Discover why U.S. companies choose The Office Gurus’ El Salvador call center for bilingual support, sales, technical help desk, and back-office outsourcing. Scalable, cost-effective, and high-performance.
The Office Gurus has an award-winning BPO operation in El Salvador, where bilingual talent, advanced infrastructure, and U.S. aligned business practices come together to power scalable growth. Whether you need outsourced customer support, technical help desk services, or back-office solutions, our nearshore team is built to deliver results.
At The Office Gurus, our El Salvador call center functions as a true extension of our clients’ operations. From tech support and inbound sales to back-office processing, El Salvador provides a skilled, service-minded labor force and a pro-business environment that consistently meets performance KPIs for mid-market and enterprise clients. These factors position it among the top English-speaking call centers in Central America.
With 55% of the population under 40 and a 3M+ labor force, El Salvador offers an agile, tech-savvy talent pool ideal for CX and shared services.
150,000+ students are currently enrolled in university or technical programs, producing 22,000+ qualified professionals annually.
Scoring 524 on the 2023 EF EPI (above global average), the workforce is fluent in English and well-versed in U.S. customer expectations.
Our agents are trained to support BPO functions across industries including healthcare, retail, fintech, logistics, and SaaS.
El Salvador eliminates currency risk and operates on Central Standard Time ideal for real-time collaboration with U.S. teams.
Ranked #1 in road connectivity and #3 in overall infrastructure in Latin America (WEF), ensuring reliable business continuity.
Non-stop flights from major U.S. cities offer quick access to site operations and in-person onboarding.
Government-led improvements in public safety and transparency are attracting long-term outsourcing investments.
El Salvador’s 3.5% GDP growth in 2023 was driven by simplified regulations, tax incentives, and foreign investment. The country ranks #1 for cost-effectiveness among mid-sized cities in the Americas (FDI Intelligence)
1,700+ seats across our San Benito and La Libertad campuses.
PCI-compliant and aligned with industry standards for secure data handling in finance, healthcare, and e-commerce verticals.
Awarded “Icon of the City” for operational excellence and community impact.
Includes on-site medical clinic, rooftop cafeteria, internal coffee shop, four recreation areas, pet-friendly environment, and a multi-use sports court.
9 training rooms and career growth programs that promote long-term agent retention—our team stability drives higher CSAT and FCR.
From first interaction to post-sale support, our El Salvador-based BPO team delivers scalable, nearshore solutions across the entire customer lifecycle. We specialize in high-touch service, fast ramp-up times, and measurable results.
We leverage industry-leading CRMs, QA automation, and omnichannel platforms to ensure transparency, performance tracking, and scalability.
President
VP of Nearshore Operations
VP of Client Solutions
VP of Client Experience & Growth
OPS Site Director
Sr Director of Customer Services
Director of Training and Development
Workforce Management Director
Director of Business Intelligence
With decades of experience and a strong U.S. presence, The Office Gurus is more than just a vendor, we’re your strategic partner for long-term growth. Our El Salvador operation offers the perfect combination of cost-efficiency, workforce quality, and operational excellence for companies seeking a high-performance BPO provider in Latin America.
