Division of Superior Group of Companies
Division of Superior Group of Companies
Discover why U.S. companies choose The Office Gurus’ Dominican Republic BPO center for bilingual customer service, outbound sales, IT support, and back-office outsourcing. Our nearshore call center delivers scalable, cost-efficient, and results-driven solutions aligned with U.S. business standards.
The Office Gurus operates an award-winning nearshore BPO center in the Dominican Republic, combining bilingual talent, modern infrastructure, and U.S. aligned service delivery. Our DR call center is designed to help mid-market companies scale customer experience, tech support, and back-office operations cost-effectively and with measurable results.
Ranked #2 in Latin America for English proficiency among countries where English is a second language (EF EPI, 2023). Major cities like Santo Domingo and Santiago consistently score above 510, ideal for customer-facing roles.
The DR maintains deep migration, economic, and media ties with the United States, resulting in agents who understand U.S. customer expectations and communication styles.
With over 49 universities and technical institutes nationwide, the country produces skilled professionals in business administration, IT, and healthcare support ideal for specialized outsourcing needs.
With 3.1% GDP growth in 2023 and a 4.8% forecast for 2024, the Dominican Republic offers a stable, investor-friendly business environment, perfect for long-term outsourcing partnerships. (Sources: Coface, World Bank)
As a top global tourism destination, the DR’s workforce is trained in hospitality and customer service, ideal for high-CSAT call center roles.
Time-zone aligned (UTC‑4) and located at the crossroads of North, Central, and South America, our nearshore BPO site enables real-time collaboration and faster response times.
With 10 international airports and 5 major shipping ports, the Dominican Republic is a key logistics and outsourcing hub for the Americas and Europe.
From first customer contact to post-sale support, our Dominican Republic-based BPO team provides full-lifecycle solutions tailored to mid-market and enterprise organizations. We specialize in high-touch service delivery, rapid scaling, and measurable performance improvements.
We integrate with industry-leading CRMs, omnichannel platforms, and QA automation tools, ensuring performance visibility, compliance, and scalability across all channels.
President
VP of Nearshore Operations
VP of Client Solutions
VP of Client Experience & Growth
Workforce Management Director
Sr Director of Customer Services
Director of Training and Development
Director of Business Intelligence
With decades of experience and a proven U.S. client base, The Office Gurus is more than a vendor, we’re your strategic partner for growth. Our Dominican Republic operation combines bilingual excellence, nearshore affordability, and operational discipline for companies ready to scale with confidence.
