Division of Superior Group of Companies
Division of Superior Group of Companies
Driving customer loyalty and seamless
experiences for retail and e-commerce brands.
The retail and e-commerce landscape has evolved with the growth of online shopping, faster delivery expectations, and the demand for seamless omnichannel experiences.
At The Office Gurus (TOG), we provide specialized retail and e-commerce call center solutions that help brands scale efficiently, delight customers, and build loyalty that lasts.
Our expert agents combine advanced CRM integrations, AI-powered insights, and multichannel communication to deliver personalized customer experiences across every touchpoint from order tracking to post-purchase support.
Modern shoppers expect quick responses, frictionless communication, and consistent support through their preferred channels, whether it’s phone, chat, or email.
Our dedicated retail call center teams manage high call volumes, resolve issues with empathy, and provide accurate information on orders, returns, and product inquiries. With TOG’s data-driven performance monitoring and quality assurance, your brand can stay ahead of evolving customer expectations.
Operations in 5 Countries
Every customer interaction is an opportunity to learn. TOG ensures that all data is securely captured, analyzed, and transformed into actionable insights that improve your service delivery and strategic decisions.
With 100% call recordings, advanced analytics, and AI-driven data mining, we help retail and e-commerce brands continuously improve customer service standards. Our solutions range from inbound and back-office support to technical assistance, allowing your in-house teams to focus on core operations.
Our flexible, scalable solutions support a wide range of businesses in the retail and e-commerce ecosystem, including:
Discover how TOG helped a luxury retail brand achieve a 64% reduction in ticket volume, 97% quality scores, and improved CSAT to 4.53 through TOG’s Guru Approach, combining data-driven insights and personalized customer care.
Our e-commerce and retail call center outsourcing services deliver tangible benefits that help you enhance performance, reduce costs, and scale with confidence.
Outsourcing with The Office Gurus (TOG) allows retail and e-commerce brands to scale operations, reduce costs, and improve customer satisfaction without compromising service quality or brand voice. Our bilingual agents, trained in your company culture, deliver personalized omnichannel support through voice, chat, email, and social platforms.
By combining cloud-based CCaaS technology and human empathy, TOG helps brands achieve measurable outcomes like reduced handle time, higher NPS, and improved loyalty program engagement.
At TOG, data security and compliance are top priorities. We implement 100% call recordings, secure data encryption, and strict access controls to protect sensitive customer information. Our contact centers comply with PCI DSS, HIPAA (where applicable), and GDPR standards, ensuring every interaction meets global data protection requirements.
In addition, we continuously monitor systems with real-time analytics and perform regular audits to maintain the highest levels of security and transparency.
As a leading call center outsourcing company, TOG is trusted by retail and e-commerce leaders across North America to deliver measurable outcomes.
We combine human connection with intelligent technology to create meaningful customer experiences that drive lifetime value and long-term brand loyalty.
The Office Gurus isn’t just a service provider; we’re your customer experience partner.
From inbound customer support to technical troubleshooting and proactive engagement, we
help you optimize operations and inspire customer confidence at every stage.
Let’s create connections that convert and experiences that last.