Press & News

For 17 years, The Office Gurus (TOG) has been driven by one belief: every connection matters. What started as a small back-office support team has evolved into a global BPO partner trusted by leading companies across industries. As we celebrate this milestone, we’re proud to reflect on our journey, unveil

Conversations about collections represent one of the most challenging customer experience scenarios in business. Traditional aggressive collection tactics may recover short-term debt but often destroy customer relationships permanently, creating negative feedback that damages brand reputation and gets rid of future revenue opportunities from recovered customers. Modern collections requires a fundamental

Customer demand rarely follows predictable patterns. Black Friday surges, seasonal fluctuations, and viral marketing campaigns can triple customer service volume overnight, but so can unexpected events, leaving teams scrambling to keep high level service quality. Traditional customer experience models break down under these pressures, leading to frustrated customers, overwhelmed agents,

The retail energy market is more competitive than it’s ever been. With deregulation continuing to expand across states and customer acquisition costs climbing, retaining existing customers has become the difference between profit and loss for energy providers. Acquiring new customers can cost five times more than keeping current ones, and

Customer expectations are changing rapidly, and environmental responsibility has become a critical factor in purchase decisions and brand loyalty. Research shows that nearly three quarters of consumers are willing to pay more for products and services from environmentally responsible companies, while 81% expect businesses to make public commitments to environmental

The modern business landscape presents an impossible paradox: customers expect instant transactions with no issues while demanding bulletproof security against fraud. This tension becomes even more complex when dealing with VIP customers, who typically bring in significant revenue but expect special treatment that can conflict with standard fraud prevention protocols.

Community solar programs are experiencing explosive growth across the United States, with installed capacity increasing by over 40% annually. However, behind these industry numbers hides a persistent challenge that’s costing providers millions in lost revenue and damaged reputations: enrollment cancellations within the first 30 to 90 days. The statistics are

Discover how Agentic AI is revolutionizing workforce management with real-time decisions, human-centered innovation, and AI-powered tools like Guru Assist. The future of Workforce Management (WFM) isn’t just about automation, it’s about balancing technology’s power with human experience. At the LATAM WFM Forum, held in Bogotá, Colombia, on August 22nd, this