Division of Superior Group of Companies

Where Technology Meets Human-Centered Customer Experience 


We combine AI-powered insights, smart automation, and omnichannel customer service solutions to deliver seamless, personalized experiences that drive real business results. Our approach is both data-driven and people-first, ensuring every touchpoint is empathetic, relevant, and frictionless. At the heart of our customer experience strategy is a simple belief: technology should enhance human connection, not replace it.

Discover how to empower connections

Empowered People.
Intelligent CX. Exceptional Results.

We believe great customer experiences begin with great people. That’s why we invest in world-class training, career development, and a culture of excellence that fuels every interaction. Paired with intelligent, agile, and scalable CX solutions, our human-centered approach eliminates friction and elevates every touchpoint. The result? Consistently exceptional service that drives customer satisfaction, loyalty, and long-term success for our clients.

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Join our Guru team

At The OfficeGuru we don’t just create exceptional customer experience, we build meaningful careers. As part of our  dynamic, people-first culture, you”ll receive professional training,  growth, opportunities, and the chance to make a  real impact every day Whether you’re starting your journey or advancing your career, come thrive with a company that values your voice, your passion, and your potential.

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NPS
0

Proven Results. Trusted Partnerships.

With a Net Promoter Score (NPS) of 74, above the BPO industry average, we rank in the top quartile for client satisfaction and loyalty. This reflects not only our ability to deliver consistent, high-quality customer experience (CX) solutions, but also our strength in building long-term partnerships. Our high NPS drives stronger client retention, referrals, and a competitive edge in today’s crowded outsourcing market.

ESAT
0

Engaged Teams. Consistent Excellence.

Our Employee Satisfaction Score (ESAT) of 86, classified as excellent, demonstrates a highly motivated and engaged workforce. This directly contributes to lower attrition, improved performance, and a more consistent, high-quality service experience for our clients. By investing in people, we create stable, scalable, and reliable BPO solutions that deliver measurable business outcomes.

Passion in
Every Connection

At The Office Gurus, we believe every interaction is an opportunity to create impact. Driven by passion and purpose, our team delivers exceptional customer experiences that build lasting relationships between brands and their customers—one meaningful connection at a time.

Through a powerful combination of digital transformation, omnichannel contact center solutions, human-centered service, and a highly trained professional workforce, we help businesses optimize operations, enhance customer satisfaction, and achieve sustainable growth in today’s competitive BPO landscape.


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Learn more about TOG

20+

Years in business

4500+

Total # of agents
across all locations

80+

Clients Across
the United States 


4+ years

Avg. length of client relationships

Languages supported 


English, Spanish, French, Portuguese, German

MYTH vs Reality

Myth #1

"BPO means sacrificing
quality for cost."

TOG Reality

At The Office Gurus, we deliver world-class customer experience (CX) with measurable performance, consistently outperforming competitors in key metrics like Average Handle Time (AHT), Customer Satisfaction (CSAT), and ramp speed. Our clients benefit from cost-effective solutions without compromising on quality.

Myth #2

"Nearshore teams lack cultural alignment and English fluency."

TOG Reality

With nearshore operations in El Salvador, Belize, Dominican Republic, and other strategic locations, our agents bring strong English proficiency and cultural alignment. We have direct experience with U.S. industries, particularly in travel, e-commerce, and healthcare, ensuring smooth, natural customer interactions across all channels.

Myth #3

"Outsourcing reduces transparency and control."

TOG Reality

We operate as a true extension of your team. Clients trust TOG for its open communication, transparent performance reporting, and collaborative partnership model. From onsite support to real-time insights, you stay in control every step of the way.

Myth #4

"Outsourcing creates rigid, slow-moving operations."

TOG Reality

Agility is in our DNA. We’ve rapidly scaled programs with hundreds of agents in just weeks without sacrificing quality. Our data-driven processes, proprietary tools (like Note Builder), and flexible staffing models empower fast, adaptive CX strategies that evolve with your business needs.

The Guru Way

In a world of fragmented customer journeys, our Gurus bring it all together.
From the first hello to final resolution, every interaction is an opportunity to connect with empathy, resolve issues efficiently, and strengthen customer relationships. We deliver seamless, end-to-end experiences that drive loyalty, satisfaction, and business growth.

  • Lead Services
  • Conversion Services
  • Support Services
  • Tech Help Desk
  • Back Office Ops

Lead Services

Lead Qualification & Warm Transfers Inbound/Outbound Sales Appointment Setting

Conversion Services

Order Taking Upsell/Cross-Sell Win-Back Campaigns


Support Services

Issue Resolution WISMO (Order Status) Loyalty Programs

Tech Help Desk

Level 1 & 2 Help Desk Troubleshooting Software & Hardware Support

Back Office Ops

QA & WFM Order Entry Logistics

Create human-centered CX

Industries benefiting from our solutions

Financial Services

Home Services

Healthcare

Energy

Retail & E-commerce

Legal

Travel & Hospitality

Education

Testimonials

“After a year with TOG, we no longer see them as a vendor, they’re a true partner. Their focus on delivering exceptional customer experience has built a relationship based on trust, performance, and shared success.”
Home Services Company Sr. Director, Digital Experience
“We’re excited to partner with TOG in San Ignacio, Belize. Their team brings energy, professionalism, and a strong cultural fit. We look forward to what’s ahead.”
Entertainment & Ticketing Technology
Head of Customer and Venue Support
 “TOG has outperformed every previous BPO provider, helping us achieve 90%+ CSAT. They communicate proactively, align with our culture, and feel like a seamless extension of our team.”
Finance Company
VP of Operations
“My visit to TOG’s San Salvador site was a great experience. The team is professional, engaged, and ready to help us scale while maintaining high customer experience standards.”
Energy Company
Vice President, Customer Care
 “TOG moved fast and met tight timelines with ease. Their expertise and focus on long-term partnerships made them stand out from the 15+ providers I evaluated.”
Home Services Company
Customer Service Manager
 “This is the best team I’ve ever trained. Their performance is outstanding, and I’m incredibly proud of what they’ve achieved.”
Energy Company
Senior Manager, Credit & Debt
“As first-time outsourcers, TOG exceeded our expectations. Their responsive U.S.-based team and high-performing agents quickly mastered our products and drove real results.”
Headsets DistributorMarketing Manager
 “TOG’s agents impressed me with their initiative, creating tools, asking smart questions, and showing a strong commitment to excellence. El Salvador is home to a world-class team.”
Director of Operations & Client Service
“The Office Gurus stood out for the BPO Excellence Award by their ability to use data to drive smarter, more cost-effective customer experience strategies. Their approach shows a deep understanding of real impact.”
CEO and BPO Excellence Award Judge
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Trust & Safety

Industry recognition validates our commitment to delivering innovative, reliable, and people-first BPO solutions. These awards reflect our dedication to providing clients with cutting-edge contact center technology, operational excellence, and measurable business outcomes.

Compliance You Can Count On

At The Office Gurus, security and compliance are built into everything we do. From data protection to regulatory adherence, we uphold the highest standards to ensure every customer interaction is secure, transparent, and trustworthy. It’s all part of the Guru Way.

Experience
The Guru way 


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