Outsourcing is a way of working with a company outside of your own for certain tasks. Businesses choose to outsource whenever they are looking to cut some costs and put their energy towards other tasks that need more attention on a day-to-day basis. When it comes to the company you choose to outsource with, it takes a relationship built on trust, knowing that they will provide the quality work you expect.
If you’re looking for nearshore outsourcing solutions, or outsourcing done in a country nearby your company’s location, The Office Gurus Belize is here to help you out.
Why Belize is an Ideal Choice for Nearshore Outsourcing
- Bilingual Support
According to the 2022 Census, the top two languages spoken in Belize are English and Spanish, with about 75% of the population speaking English and 54% of the population speaking Spanish. This means that the customer support you would receive from outsourcing to Belize would help your business grow, opening up your audience to a wider group of people.
Imagine what it would feel like for a customer to call for help, frustratingly attempting to explain what it is that’s gone wrong, but they can’t think of the right way to say it. Then, they find out that the customer support agent they’re talking to actually speaks in their native language, making everything infinitely easier for them, and they’re able to get their problem fixed without the frustration. This customer is increasingly more likely to then recommend your business to others, with a great impression left on their mind. - Time Zone Compatibility
Belize observes the Central Standard Time (CST) zone all year. This means that this location is ideal for businesses in the U.S., because they will be working and available during the same or nearly the same time. Belize does not observe any daylight savings, which would mean that there would be a bit of a difference in time zones throughout the year, but this difference would be only a few hours at the most. This compatibility makes Belize a suitable choice to work with for nearshore outsourcing. - Ideal Location for a Wider Market
Situated in Central America, Belize is almost directly between North and South America. Outside of the additional help of having bilingual support agents, this location also is helpful for opening up your business to a larger market. If your business’s industry is one that can benefit from a global market, such as travel, this location helps you more easily reach customers in Central and South America. - Cost Savings
By outsourcing your contact center needs to a trusted location in Belize, you are able to cut some costs without losing skilled labor. Nearshore outsourcing means no longer needing to pay for physical offices or extra office space on site.
You may, however, be worried that you will lose some quality of work by outsourcing these needs. At TOG, our customer support agents in Belize go through training programs to keep up with the high quality work you expect. You’re able to cut those costs without sacrificing performance.
Why Choose The Office Gurus for Your Nearshore Outsourcing Needs
- Scalability
The amount of help needed throughout the year changes, based on whether you are going through a busy season or not. During the busier seasons, it becomes more necessary to have more hands on deck, ready to help out at a moment’s notice. However, when things are a bit slower, it might be necessary to scale down the team to adjust to the demand.
By working with The Office Gurus for your outsourcing needs, we are able to scale back or scale up depending on what your need. We’ll take care of the behind-the-scenes work, so you can concentrate on other business needs. - Security
When it comes to customers needing to share sensitive information with support agents, security is absolutely key to gaining their trust. Our Gurus are trained in working with secure practices while still maintaining a high quality of service. It is important to us to build trust through secure, transparent, and reliable processes, and if you are interested in finding out more about our security and compliance certifications, you can read more here. - Solutions Tailored to You
TOG specializes in BPO, or business process outsourcing. When it comes to your business’s unique needs, what worked in the past for one situation may not work the same for present issues. We’re here to work together with you to curate the most ideal solutions that fit your specific goals. - Cutting-Edge Tools & Technology
At The Office Gurus, we stay on top of new developments in technology, figuring out new and innovative ways to integrate them into our process. We currently work with solutions such as omnichannel platforms and QA automation tools, which help to keep interactions with customers in one accessible location and allows for scalability across all channels.
Conclusion
With The Office Gurus Belize’s proximity to the U.S., strong bilingual support, and secure, skilled labor, this location is ideal for nearshore outsourcing solutions, allowing you to focus on the more important, taxing tasks so you can see the growth and results you’ve been hoping for.
Are you ready to outsource your customer service to a nearshore location in Belize? Contact us today to find out how The Office Gurus can lower your costs and help grow your business.
