A dental practice group with 600+ offices across 21 states partnered with TOG to improve patient scheduling and support. Growing from 15 to 120 agents across Belize and El Salvador after outperforming the incumbent vendor, TOG delivered HIPAA-compliant training, tech integration, and leadership development. Results included a 33% reduction in

Partnering with a national HVAC and plumbing leader, TOG managed 1,500+ daily web-generated leads through a dedicated outbound appointment-setting team. With five-minute follow-up speed and seamless scheduling across 70+ markets, the program achieved a 48% lead-to-appointment conversion rate and rapid account expansion.

By shifting from strict call-time limits to experience-focused support, TOG helped this leading utility partner achieve a 95% QA score, 4.6+ CSAT, and over 90% first-call resolution. Removing the 8-minute AHT cap empowered agents to focus on accuracy and empathy, reducing escalations and improving operational efficiency.