Division of Superior Group of Companies
Division of Superior Group of Companies
In the energy and utility industry, trust and reliability define the customer experience. Every call, from outage reports and billing inquiries to new service sign-ups, is an opportunity to build confidence.
At The Office Gurus (TOG), we deliver specialized utility call center solutions that enhance communication, improve response times, and strengthen compliance. Our agents combine industry expertise, AI-powered tools, and empathy to ensure every connection meets your standards of service excellence.
Energy and utility customers expect clear communication, rapid assistance, and consistent updates, especially during emergencies. Our nearshore and offshore teams are trained to manage complex customer needs while maintaining the highest levels of professionalism and compliance.
From proactive service alerts to outage management and billing inquiries, TOG’s energy and utility contact center services help you stay connected to your customers with reliability and care.
Operations in 5 Countries
Every interaction in the utility industry requires accuracy, security, and speed. TOG ensures every call is compliant, recorded, and optimized to protect customer data and your brand’s credibility.
With robust cloud-based contact center technology and scalable workforce solutions, we help utility providers manage call surges during peak periods without sacrificing quality or compliance.
Our experience spans across every major segment of the energy and utility landscape. We deliver flexible, scalable solutions tailored to your specific customer service and operational needs.
Discover how The Office Gurus helped a national energy and home services company expand from a 9-agent pilot to a multi-division operation supporting over 100 agents. Through customized tools like Bundle Builder and Zip Code Lookup, TOG improved efficiency, boosted satisfaction, and delivered measurable results across 11 brands.
Our energy and utility outsourcing solutions help providers strengthen reliability, improve communication, and reduce operational costs.
It provides faster response times, round-the-clock availability, and consistent service quality, helping customers feel informed and supported, even during critical situations.
We adhere to strict data security standards and government regulations, including PCI DSS, with 100% call recording and secure data handling protocols.
Absolutely. Our nearshore centers in El Salvador, Belize, and the Dominican Republic, along with offshore support in the Philippines, allow for rapid scalability.
Our Guru approach combines advanced technology, specialized training, and human empathy. We act as an extension of your brand, ensuring every interaction is professional, compliant, and caring.
As a long-standing BPO partner for energy and utility providers, TOG delivers reliable, regulation-ready customer support that strengthens trust and improves satisfaction. We don’t just answer calls, we ensure every interaction drives confidence and operational success.
The Office Gurus is more than a call center, we’re your energy customer experience partner. From outage management to proactive communication and retention campaigns, we help you build lasting connections with your customers.
Let’s connect your customers to confidence.