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Onshore BPO Services in Florida | The Office Gurus

Discover The Office Gurus’ Florida-based onshore BPO solutions. U.S. call center and back-office outsourcing designed for mid-market and enterprise growth.

Why Florida Works for Onshore Outsourcing

Our Florida-based call center is a strategic choice for U.S. companies seeking the advantages of onshore outsourcing without compromising on cost-effectiveness or quality. From inbound sales and tech support to back-office processing, Florida offers the skilled workforce, business environment, and infrastructure needed to meet and exceed enterprise-level KPIs.
Read More About Florida’s Outsourcing Advantage

Skilled Workforce

Diverse & Inclusive Florida’s multicultural population
fosters empathy and adaptability in
customer interactions.

Culturally Aligned

Deep connections with Latin
America and Europe strengthen
international business relations.

Robust Talent Pipeline

170+ colleges and universities produce
a steady flow of qualified graduates for
both client-facing and technical roles

Educated & Experienced

Strong background in customer
service, technical support, and
business process operations.

  • Prime U.S.
  • Location

Strategic Business Hub

Fast travel times to major U.S. markets and easy accessibility for in-person collaboration.

Seamless Connectivity

Multiple direct flights to national and international destinations.

Economic Strength

4th largest state economy in the U.S., valued at $1.647 trillion (2024), ranked by CNBC as a top state for business for three consecutive years.

Strong Talent Pool

Florida’s 22 million residents, 270,000 in St. Petersburg alone, create a rich labor market.

Quality of Life

Beaches, arts, and vibrant communities attract and retain top talent.

Real Results for Real Business Impact

Our Dominican Republic call center consistently outperforms benchmarks across industries. Recent client results include: 

Average QA Score Across Clients
0 %
 CSAT score in 2024
for a U.S.
eCommerce brand

0 %
cost savings for a partner after transitioning to The Office Gurus.
0 %
reduction in cost per acquisition for a Fintech client.

0 %

Flexible Onshore BPO Solutions

Our Florida-based team provides scalable outsourcing for the entire customer lifecycle, from first contact to retention.

Our Core Capabilities Include:


  • Inbound & outbound customer service
  • Sales, lead generation & appointment setting


  • Order management & account support


  • Tier 1 & Tier 2 technical help desk services
  • Back-office processing, data entry & QA auditing


  • Customer retention & loyalty program execution



Tools & Technology

We integrate industry-leading CRMs, omnichannel contact platforms, and QA automation to deliver transparency, measurable performance, and fast ramp-up times.

Explore Our Solutions

Your success is driven by our leadership team’s expertise.

Dominic Leide

President Let's Connect

Karla Machón

VP of Operations 
 Let's Connect

Jaimie Bell

VP of Client Solutions Let's Connect

Matt McGeorge

VP of Client Experience & Growth  Let's Connect

Eduardo Parker

Workforce Management Director Let's Connect

Fabiola Marroquín

Director of Training and Development Let's Connect

Denice Marenco

Director of Business Intelligence Let's Connect

Start Your Onshore Journey with The Office Gurus

With decades of BPO expertise and a strong U.S. presence, The Office Gurus is more than a vendor. We’re your strategic partner for sustainable growth. Our Florida operation combines cost efficiency, high-performance talent, and deep industry knowledge to deliver measurable results for mid-market and enterprise clients.

Behind every business win is a partnership that makes it possible. Let’s build yours.

Join The Guru Way