Division of Superior Group of Companies
Division of Superior Group of Companies
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Our clients rely on The Office Gurus to deliver measurable improvements in customer experience, sales performance, operational efficiency, and compliance. Explore how our nearshore and offshore teams, technology-enabled solutions, and data-driven Guru approach help companies across industries achieve scalable, repeatable success.
An outsourcing process is not complete once a service contract is signed. This only denotes the start of business relationship! Consider how factors discussed during the negotiating process may impact the ongoing relationship. Here are some factors to consider when negotiating and after the contract has been signed: 1. CHOOSING
Many companies when making a decision to outsource focus primarily on cost. Companies that have or are outsourcing realize that cost is only a part of the equation when selecting the right partner. Finding the right partner and a successful one is like a marriage. Is there a cultural affinity
Once an agreement has been executed with an outsourcing partner, the key to the success of that relationship is viewing each other as equals. If the relationship has been planned properly, expectations are already in place on both sides, and there has been “buy-in” from both parties, the relationship should
By 2022, the global market for Business Process Outsourcing (BPO) is projected to reach US$262.2 billion [1]. BPO call centers continue to provide a cost-effective alternative solution to properly staffing and managing an in-house customer service or sales team. Not only do growing businesses face the challenges related to scaling
THERE ARE MANY FACTORS TO CONSIDER WHEN DECIDING WHETHER OR NOT TO OUTSOURCE. HERE IS A TOP 10 LIST, BUT MAKE SURE TO CONDUCT THOROUGH DUE DILIGENCE ON THE OUTSOURCING PARTNER YOU CHOOSE. NOT ALL COMPANIES ARE CREATED EQUAL, BUT IF YOU CHOOSE THE CORRECT PARTNER YOU WILL BENEFIT GREATLY.
July 26, Las Vegas, Nevada 2017 — The Office Gurus®, a global provider of call center outsourcing solutions with locations in the USA, El Salvador, and Belize, was named runner-up for the prestigious Call Center Week Excellence Award for the Outsourcing Provider of the Year category. The Outsourcing Provider of the Year
The Office Gurus® 200 Central Avenue, Suite 2000St. Petersburg, FL 33701www.TheOfficeGurus.com Seminole, Florida-May 10, 2017 — The Office Gurus® a global provider of call center outsourcing solutions with call centers in the USA, El Salvador, and Belize, has been recognized as a 2017 Call Center Week Excellence Awards Finalist in the Outsource
Choosing the location for your call center outsourcing partnership should be of the utmost importance. The way people communicate via telephone greatly differs from continent to continent, even if both parties are speaking the same language. This is one reason why it is extremely important to choose a location in
The lifeblood of every call center is the frontline supervision. They are the straw that stirs the drink, the mechanic that makes sure the squeaky wheel gets the grease, the offensive coordinator, etc.! This is the group responsible for driving performance, developing the skills of sales and customer service representatives,
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