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Offshore BPO Services in the Philippines | The Office Gurus

Discover world-class offshore outsourcing from The Office Gurus’ Philippines headquarters. Delivering customer support, sales, and back-office outsourcing designed for business growth.

Elevate Your Customer Experience with a Philippines-Based Outsourcing Partner

The Office Gurus provides high-performing offshore BPO services from our Philippines operations center, combining exceptional English proficiency, cultural alignment, and operational excellence. Our teams in San Carlos City, Negros Occidental, support U.S. clients across multiple industries with customer support, technical help desk, sales, and back-office services, all designed to enhance efficiency and deliver measurable business outcomes.

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Why the Philippines Works for Offshore
Outsourcing

The Philippines is one of the most trusted global BPO destinations for diverse reasons. Companies choose The Office Gurus Philippines for cost-effective scalability, proven performance, and a business environment that mirrors U.S. standards. From inbound and outbound customer care to complex back-office processing, our team delivers results that drive business success.

Skilled and Culturally Aligned Workforce

  • Responsible & Reliable San Carlos City professionals benefit from strong civic programs, government housing, and free healthcare, creating a stable, dependable workforce.
  • English-Proficient & Globally Trained High English fluency and familiarity with international business practices
    ensure smooth communication and strong brand representation.
  • Educated & Experienced On-site training programs and a culture of continuous professional growth
    keep our teams sharp in customer service, technical support, and analytics.
  • Robust Talent Pipeline Supported by the broader Western Visayas region, a growing population of
    over 130,000 provides a consistent flow of skilled professionals ready to
    scale with client needs.

Prime Business Location

  • Strategic Hub San Carlos City, Negros Occidental, offers a sustainable, well-developed business environment with strong public infrastructure and renewable energy leadership.
  • Economic Strength Recognized as one of the cleanest and most forward-thinking cities in the Philippines, San Carlos provides a stable base for long-term operations.
  • Seamless Connectivity On-site training programs and a culture of continuous professional growth
    keep our teams sharp in customer service, technical support, and analytics.
  • Employee-Friendly Environment Government housing, healthcare access, and community-driven safety
    programs support retention and satisfaction among our employees.

State-of-the-Art Call Center Facilities in the Philippines

Our San Carlos City operations are designed for performance, security, and employee well-being.

  • Two operational sites with 500+ seats
  • Biometric facial recognition for secure access
  • Government-approved on-site clinic
  • In-house pantry and recreation park for employee comfort
  • Daycare facility for working parents
  • Two training rooms and a conference room supporting
    professional development and collaboration

Proven Business Results

Average QA score across active programs

0 %
CSAT for a U.S.-based eCommerce partner (2024)

0 %
total cost savings achieved for a client transitioning to The Office Gurus

0 %
reduction in cost per acquisition for a Fintech client
0 %

These results demonstrate how the right offshore BPO partner can balance efficiency, quality, and scalability.

Flexible Offshore
BPO Solutions

Our Philippines-based teams provide end-to-end customer lifecycle management, adaptable to your business goals and seasonality.

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Core Capabilities

  • Inbound & outbound customer support
  • Sales, lead generation, and appointment setting
  • Order processing & account management
  • Tier 1 & Tier 2 technical help desk
  • Back-office processing, data entry, and QA
  • Customer retention & loyalty program management

The People Difference in the Philippines

Our Gurus are more than outsourced staff; they are trusted partners who bring innovation, empathy, and commitment to every project. Unlike many providers focused solely on volume, we emphasize meaningful customer experiences that drive long-term success. With strong hiring practices, structured training, and career growth opportunities, we build teams that deliver measurable results.

Learn About Our Culture

Why Partner with
The Office Gurus
Philippines

  • Tailored BPO Solutions Every business is unique, and our solutions are designed to meet specific industry requirements.
  • Top Tools & Technology We integrate with industry-leading CRMs, omnichannel platforms,
    and QA automation tools, ensuring performance visibility,
    compliance, and scalability across all channels.
  • Scalable Operations From small projects to full center outsourcing, our model
    supports rapid growth and flexibility.
  • High-Quality Communication Native-level English and Spanish fluency for global markets.
  • Trusted Outsourcing Partner More than a third-party service provider, TOG acts as a seamless extension of your organization.
  • Focus on Quality & Compliance With strict compliance processes, advanced technology, and
    robust management systems, we safeguard sensitive data while
    optimizing performance

Tools & Technology

We leverage industry-leading CRMs, QA automation, and omnichannel platforms to ensure transparency, performance tracking, and scalability.

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Meet Our Gurus

Dominic Leide

President Let's Connect

Karla Machón

VP of Operations 
 Let's Connect

Jaimie Bell

VP of Client Solutions Let's Connect

Matt McGeorge

VP of Client Experience & Growth  Let's Connect

Jimena Reyes

OPS Site Director Let's Connect

Stephanie Walsh

Sr Director of Customer Services Let's Connect

Fabiola Marroquín

Director of Training and Development Let's Connect

Eduardo Parker

Workforce Management Director Let's Connect

Denice Marenco

Director of Business Intelligence Let's Connect

Start Your Offshore Journey with The Office Gurus

With decades of BPO experience and a strong U.S. presence, The Office Gurus Philippines stands as more than an outsourcing vendor, we’re your strategic growth partner.
Our Philippines team combines cost efficiency, skilled talent, and performance-driven culture to deliver results for mid-market and enterprise clients.

Behind every success, there’s a partnership driving results. Let’s build yours.

Join The Guru Way