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Latest posts

Latest posts

Oct 7, 2018

Recognizing the differences between a contact center and a call center can be challenging. The main difference between a call center and contact center is based on the method of communication handled by the operation. Historically, a call center is an operation that focuses on handling inbound and outbound calls,

Jul 17, 2018

TOG is excited to be an exhibitor at the Affiliate Summit East, taking place July 29-31 at the New York Marriott Marquis. Come visit us at Booth 2019 and learn how affiliate marketers benefit from our call center solutions!

Apr 9, 2018

Companies globally are turning to outsourcing as a solution for their business processing. There are clear advantages to choosing a trusted outsource company to manage business processes that can get expensive in-house. Today, some of the largest fortune 500 companies are outsourcing their business processes for the purposes of cost

Mar 8, 2018

One of the most important aspects for a company is their customer service. A business is entirely reliant on the satisfaction of its customers. Therefore, when considering your call center, it’s important to ensure your strategy is sustainable and managed properly. It likely makes sense to consider an outsourced partner

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