Insights & Resources

Your company’s success is often determined by how well you provide customer service. Have you ever had such a negative customer service experience with a brand that it stopped you from shopping with them again? If so, you’re not alone. A whopping 96% of consumers say customer service is important when deciding

Outsourcing call center services can be a game-changer for businesses looking to improve customer experience while managing costs efficiently. Here’s why more companies are turning to external providers for their call center needs: 1. Cost Savings Outsourcing eliminates the need for significant investments in infrastructure, technology, and staffing. This allows

Great article in Forbes Magazine about the power of Voice Analytics. At TOG we utilize Voice Analytics to enhance the overall agent and customer experience in an effort to create the best brand ambassadors possible! THE AMAZING POTENTIAL OF VOICE ANALYTICS Source: Forbes Magazine, August 8, 2016 The customer service agent

As you begin your search and start having conversations with potential partners, REMEMBER it’s important the call center you choose is compatible with your business, has the resources available to handle your anticipated call volume, and has strong managerial experience. Whether on a site visit or via phone, try to “S.T.I.C.” to

We are responsible for recruiting and hiring new Gurus. Through our recruiting efforts and screening protocol, we attract and hire the best talent in the industry.

We provide Operations with the Key Performance Indicator (KPI) results for every customer. Operations uses this data to create action plans designed to address the root cause for each area of opportunity in order to ensure that every metric meets or exceeds the target. KPI and Compliance is also in

Our group is responsible for the creation of solutions for clients and the maintenance of applications. We create user-friendly applications that make our employee’s lives easier, improve the efficiencies of our internal processes and develop applications that streamline the support we provide for our clients.

SUPERIOR GROUP OF COMPANIES, INC. REPORTS OPERATING RESULTS FOR THE SECOND QUARTER JUNE 30, 2019. The Office Gurus continues to perform to expectations with quarterly net sales growth to outside customers of 11.6% over the comparable period. https://superiorgroupofcompanies.com/superior-group-of-companies-inc-reports-operating-results-for-the-second-quarter-june-30-2019