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Choosing the location for your call center outsourcing partnership should be of the utmost importance. The way people communicate via telephone greatly differs from continent to continent, even if both parties are speaking the same language. This is one reason why it is extremely important to choose a location in
For a moment, put yourself in the shoes of a call center agent. You just finished classroom training. You are amped to get started. You’ve learned about the product or service, the telesales methodology, you have listened to demo calls, role played, and are ready to start applying the knowledge
The lifeblood of every call center is the frontline supervision. They are the straw that stirs the drink, the mechanic that makes sure the squeaky wheel gets the grease, the offensive coordinator, etc.! This is the group responsible for driving performance, developing the skills of sales and customer service representatives,
When selling over the phone many telemarketers focus solely on the products and services they have been tasked to pitch. They take a deep breath and then rush through the cost, perceived quality and added efficiencies they offer as quickly as possible, trying to fit everything in before they get
Introduction Even smart, customer-centric companies make customer service mistakes. These mistakes are due to many reasons – improper training, poor habits, or simply bad decisions – however, everything can be remedied with some focused effort.Below are seven customer service mistakes we see companies make and how you can fix or
The Office Gurus is a company that is committed in supporting our Salvadorean youth. More than 70% of our employees are between 18-25 years old. Our youth from our perspective not only provides good energy and optimism but they also bring an illusion and joy that are easily spread among our
Partner with us to drive growth. Start your journey with our AI Call Center Solutions today and revolutionize your customer experience.