Division of Superior Group of Companies
Division of Superior Group of Companies
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The days when “going green” was just a marketing buzzword are long gone. Today, 78% of consumers feel that sustainability is important, and they’re backing up their values with their money. Consumers are willing to spend an average of 9.7% more on sustainably-produced or sourced goods, even amid pressures related
Returns don’t have to be a headache. They used to be a necessary evil, a cost center that drained resources and frustrated customers. But what if your returns process could actually be your secret weapon to build loyalty instead of breaking it? In 2023, Buy Online, Return In-Store (BORIS) accounted
Students no longer wait for office hours. They DM admissions at midnight, text FAFSA questions between classes, and expect instant password resets when the LMS locks them out. AI chatbots are perfect for that “always on” expectation, but only if they’re backed by humans who can step in when emotions,
A student in São Paulo finishes dinner and opens her phone to ask about scholarships at a U.S. design school. Two time zones later, a family in Seoul wants details for their student moving into a dorm, and they want them now, not tomorrow. Institutions that rely solely on daytime
Compare shared services with BPO and explore their key differences, benefits, and challenges for your organization. In the competitive landscape of modern business, organizations constantly seek methods to enhance efficiency and minimize costs. Two prominent strategies that have gained traction are shared services and business process outsourcing (BPO). Although both
Introduction Voice analytics technology is transforming how businesses understand and improve customer interactions. At The Office Gurus (TOG), we utilize advanced voice analytics solutions to improve both agent performance and customer experience, creating exceptional brand ambassadors for our clients. What is Voice Analytics? Voice analytics, also known as speech analytics,
Graduating from the classroom feels great…until the first live call comes. New agents have to translate bullet point scripts into real conversations, navigate rapid-fire objections, and keep handle times in check. That leap from theory to practice is where most contact center programs either win or lose. Below is the
Click and collect, or buy online, pick up in store (BOPIS), has become a staple of modern retail, giving customers near-instant gratification and merchants a valuable way to improve store traffic. Unfortunately, that same speed that customers love also attracts fraudsters who look to exploit gaps between online checkout and
Ziplining through cloud forests, kayaking bioluminescent bays, or hiking dormant volcanoes; eco adventure tourism has exploded as travelers swap poolside loungers for carbon conscious thrills. Yet the very factors that make these trips unforgettable, like the remote locations and weather sensitivity, also amplify customer experience challenges. Miss one waiver email
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