Media Outlet

Jaimie Bell joins SymTrain’s CEO to discuss what effective coaching looks like when running dozens of programs at once. She explains how AI-powered simulation turns new-hire practice into confident performance on the production floor, and why AI should reduce agents’ cognitive load rather than replace human judgment.

By Stephanie Walsh, Client Solution Sr Director. An article by TOG’s Stephanie Walsh on how AI is reshaping the contact center, from agents’ roles to quality management and training. She argues that the real differentiator is no longer having AI, but how well organizations execute it and how quickly they learn from it.

BPO executives Mark Lyndsell and Troy Sanders join TOG as the company expands its global delivery capabilities and advances its Experience Process Outsourcing strategy.

A playbook for healthcare organizations balancing stronger patient experience with the compliance requirements unique to the industry.

An examination of how response-time data can reveal where businesses are losing potential clients, and why closing that gap matters for conversion.

A practical framework for evaluating BPO partners, helping businesses ask the right questions before committing to an outsourcing relationship.