Media Outlet

BPO executives Mark Lyndsell and Troy Sanders join TOG as the company expands its global delivery capabilities and advances its Experience Process Outsourcing strategy.

A playbook for healthcare organizations balancing stronger patient experience with the compliance requirements unique to the industry.

An examination of how response-time data can reveal where businesses are losing potential clients, and why closing that gap matters for conversion.

A practical framework for evaluating BPO partners, helping businesses ask the right questions before committing to an outsourcing relationship.

A breakdown of the real cost of unanswered calls for growing businesses, and how scalable support coverage turns missed opportunities into revenue.

A framework for lenders looking to identify where prospective borrowers drop off in the application journey, and how a data-driven approach can help recover lost conversions.