Once an agreement has been executed with an outsourcing partner, the key to the success of that relationship is viewing each other as equals. If the relationship has been planned properly, expectations are already in place on both sides, and there has been “buy-in” from both parties, the relationship should

By 2022, the global market for Business Process Outsourcing (BPO) is projected to reach US$262.2 billion [1]. BPO call centers continue to provide a cost-effective alternative solution to properly staffing and managing an in-house customer service or sales team. Not only do growing businesses face the challenges related to scaling

THERE ARE MANY FACTORS TO CONSIDER WHEN DECIDING WHETHER OR NOT TO OUTSOURCE.  HERE IS A TOP 10 LIST, BUT MAKE SURE TO CONDUCT THOROUGH DUE DILIGENCE ON THE OUTSOURCING PARTNER YOU CHOOSE.  NOT ALL COMPANIES ARE CREATED EQUAL, BUT IF YOU CHOOSE THE CORRECT PARTNER YOU WILL BENEFIT GREATLY. 

Choosing the location for your call center outsourcing partnership should be of the utmost importance.  The way people communicate via telephone greatly differs from continent to continent, even if both parties are speaking the same language. This is one reason why it is extremely important to choose a location in

The lifeblood of every call center is the frontline supervision. They are the straw that stirs the drink, the mechanic that makes sure the squeaky wheel gets the grease, the offensive coordinator, etc.! This is the group responsible for driving performance, developing the skills of sales and customer service representatives,

When selling over the phone many telemarketers focus solely on the products and services they have been tasked to pitch. They take a deep breath and then rush through the cost, perceived quality and added efficiencies they offer as quickly as possible, trying to fit everything in before they get