200 Central Avenue, Suite 2000, St. Petersburg, FL 33701
1-888-847-7422

TOTAL OFFICE SUPPORT

B2B/B2C CALL CENTER OUTSOURCING SOLUTIONS

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Our total office support solutions facilitate our clients’ need to lower operating costs while increasing efficiencies and providing an overall enhanced experience to the end user. We will staff your team with full-time, cross functional, dedicated, brand ambassadors that will operate as a true extension of your organization.

We will leverage our state of the art technology to seamlessly integrate with your current systems in order to provide complete transparency and visibility into your extended office. Once implemented our team will help support every aspect of the customer lifecycle, beginning with identifying prospects, converting those prospects to customers, and retaining and growing those customers through customer care and back office support. Throughout the entire process, we will monitor and analyze key success indicators to drive performance improvement and deliver consistent results.

CHAT TECHNOLOGY

  • Order Entry
  • Order Tracking
  • Returns /Claims Processing

MARKETING

  • Data Hygiene
  • Social Media Monitoring
  • CRM Maintenance

INSIDE SALES

  • Demand Generation
  • Account Management
  • Product & Service Promotions

CUSTOMER CARE

  • Customer Support
  • Customer Satisfaction Surveys
  • Retention

ACCOUNTING

  • Collections
  • Travel Expense Reconciliation
  • Accounts Payable/Receivable