The term BPO stands for Business Process Outsourcing, and is a practice used to help companies manage back-office tasks. BPOs are used in a variety of industries, from technology to banking to mobile apps to healthcare. Collaborating with a BPO is a practical option for companies to scale their business in an efficient manner.
WHAT SERVICES CAN A BPO ASSIST WITH?
BPOs are used to help companies with a variety of tasks. The following is a list of a few of the services a BPO can provide:
- Order entry
- Order tracking
- New business acquisition sales
- Win back sales
- Return order processing
- Claims order processing
- Customer satisfaction surveys
- Post sale customer follow-up
- Qualifying sales leads
- Qualifying survey leads
- Collection services
- Accounts payables/receivables
- Travel reimbursement verification
- Social media monitoring and management
- Reputation monitoring
- Market research
WHY YOU SHOULD CONSIDER UTILIZING A BPO
Cost efficiency is one of the main reasons companies utilize BPOs. Certain tasks can be seamlessly outsourced to appear as an extension of your current business while helping cut down on your overhead. A BPO absorbs many costs for their customers that are not typically factored into the decision to switch to a BPO. Some of those savings for the customer include employee benefits, software, hardware, utilities, office space, repairs, maintenance, recruiting, training, etc. By outsourcing back-office tasks, you can focus on your core competencies.
GROWING YOUR BUSINESS
As your business grows, it is important to be prepared to scale your capabilities and workforce. Outsourcing is an important option to consider as your staffing needs expand. An economic, and efficient method of handling back-office tasks is to find a reliable partner, experienced in handling your business needs. Contact The Office Gurus today to learn about how our team of BPO specialists can provide you with the assistance necessary to scale your back-office support.