Insights & Resources

We focus on providing our customers and the operation with the raw data, reporting, and insights needed for enhanced decision-making. The insight from TOG BI allows our team along with our client partners to make informed decisions, which ultimately drives success.

TOG University: Congratulations to the latest class of Team Lead graduates. Your hard work and dedication is appreciated.

We are responsible for overseeing the implementation of new programs and ongoing account management. We serve as the liaison between the client and TOG Operations. For our clients, we are the voice of TOG, and for TOG, we are the voice of the client.

TOG University:Congratulations to the latest class of Team Lead graduates. Your hard work and dedication is appreciated.

We passionately believe in improving the communities where we operate through our social responsibility program – TOGether. Our Gurus in El Salvador recently reinforced their commitment towards supporting children with cancer through sponsorships and donations by partnering with Movimiento Amarillo (Yellow Movement in Spanish), a program by Ayúdame A Vivir

We create opportunities through the training and development of our human talent, helping them achieve their full potential. Our values help guide the exceptional service that we provide our clients. We are responsible for preparing our dedicated agents on the nuances of each customized program.

El Salvador is the smallest and most densely populated country in Central America. The country had an economy based on coffee production and textiles until the early 21st century, when the country moved to an economy based on the service sector. In the last 20 years, the service sector has

The secret to creating a customer centric organization is to incorporate customer focus in every aspect of the organization. Everyone within the organization from the receptionist to the trainer to the CEO must focus on respect, courtesy and make a commitment to service. This is the first step in creating

The call center and outsourcing industry has expanded rapidly worldwide over the last twenty-five years as a result of varying client requirements. Thus, finding a partner that fits with your company’s needs has become increasingly more time consuming. After you’ve made the decision to outsource parts of your business processes,