The Office Gurus will leverage its global locations and proprietary recruiting and training processes to ensure that we match the right Guru with your corporate culture and customer base. Your well trained Brand Ambassadors will ensure that your customers receive a World Class customer experience with every inbound interaction.
- 24/7 Support
- Customer Service
- Proactive & Reactive Chat
- Tech Support
- Cross Sell & Upsell
- Order Taking
- Return Good Authorization
Our Inbound Call Center Benefits
Drag and drop custom IVR builder, ability to present customer entered data and URL elements to the agent desktop in real time, nationwide DID and toll free number procurement, and 3rd party CRM and ERP integration.
Real time cloud routing between all of our locations, which includes round robin, percent allocations, skill based, and DNIS for every inbound phone call.
Real time and historical agent performance and adherence, just-in-time management features, real time conversion and online media performance reporting, custom success metrics report builder, and inbound call center work force management solutions.