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Insights/Resources

Our expertise gives us a unique perspective on what it takes to thrive. We’ve acquired profound industry knowledge that fuels growth.

Passion in Every Connection

Insights/Resources

Our expertise gives us a unique perspective on what it takes to thrive. We’ve acquired profound industry knowledge that fuels growth.

Latest posts

Jul 22, 2026

Why CX Fails at Scale: The Gap Between Strategy and Daily Execution

If there’s one takeaway CX leaders should internalize, it’s wrong. They fail because they never survive contact with day-to-day operations. At the executive level, CX often looks clean and logical: journey maps, KPIs, technology stacks, staffing models, and quarterly targets. On paper, everything aligns. In reality, the frontline experience that

Picture of Author: Matt McGeorge

Author: Matt McGeorge

VP of Client Experience & Growth

Jul 21, 2026

TOG RECOGNIZED IN THE 2026 OA500 GLOBAL OUTSOURCING FIRM INDEX

St. Petersburg, Florida (July 2026) The Office Gurus®, a division of Superior Group of Companies, Inc. (NASDAQ: SGC), is proud to announce its inclusion in the 2026 OA500 Global Outsourcing Firm Index, published by Outsource Accelerator. Ranked #267 globally, The Office Gurus was recognized among the world’s leading outsourcing providers based on an

Jul 21, 2026

What Retail Customers Expect

What Retail Customers Expect in 2026(And Why Most Brands Aren’t Ready) Retail customer expectations in 2026 extend far beyond fast shipping and polite service. Shoppers now demand effortless experiences across channels, transparent use of their data, and proactive support that fixes issues before they become problems. The stumbling block for

Jul 21, 2026

Retail Customer Service

When customers reach out to retail companies for help, whether by phone, email, live chat, social media, or messaging apps, they expect fast, seamless, and personalized support every time. For retail customer experience leaders, meeting those expectations goes deeper than hiring great agents. It’s also important to measure the right

Jul 14, 2026

How to Measure AI-Assisted Agent Performance Beyond AHT and CSAT.

Average Handle Time (AHT) and Customer Satisfaction (CSAT) still matter, but they no longer capture the full picture when human agents and AI work side by side. Modern contact centers need a broader lens, one that evaluates how well teams resolve intent, reduce customer effort, and deliver outcomes that hold

Jul 13, 2026

CORPORATE SOCIAL RESPONSIBILITY REPORT

St. Petersburg, Florida (2026)   Superior Group of Companies, Inc. (NASDAQ: SGC) has released its 2025 Corporate Social Responsibility (CSR) Report, offering a comprehensive look at the initiatives and measurable progress that continue to shape the company’s approach to sustainability, ethical governance, employee engagement, and community impact. The report highlights how

Jul 13, 2026

How Healthcare Organizations Are Using AI Without Losing Human Touch

In this era of modern technology, healthcare organizations are under more pressure than ever to deliver fast, personalized service while navigating staffing shortages, rising patient expectations, and increasingly complex regulations. Patients are looking for the same seamless experiences they receive from retailers, banks, and travel companies without considering that healthcare

Jul 9, 2026

AI Adoption Is Easy. Measuring Success Is the Hard Part

Artificial intelligence has quickly moved from a shiny new technology to a business necessity. Across industries, organizations are investing in AI to improve efficiency, better customer experience, and provide employees with the tools to work smarter. In customer service, AI-powered virtual assistants, agent copilots, intelligent routing, and analytics have become

Jul 7, 2026

The AI Performance Gap: Why Most CX Teams Can't Prove AI Is Working

Customer experience leaders have invested significant time and budget in AI, promising faster resolutions, lower costs, and happier customers. Yet a simple question remains: Is the AI actually working? The disconnect between expectations and verifiable so you can prove AI ROI, improve quality, and sustain adoption. We address the realities

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