Division of Superior Group of Companies
Division of Superior Group of Companies
OVERVIEW
The debate around AI has been framed the wrong way. In our first episode, we break down why the real opportunity isn’t replacing people with technology. It’s designing systems where AI and humans each do what they do best.
A conversation for anyone building teams, processes, or products in the AI era.
DEEP DIVE
Read our article, The AI Performance Gap: Why Most CX Teams Can’t Prove AI Is Working, for a deeper dive into why measuring AI’s real impact is harder than adopting it and what teams get wrong.
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GUESTS & HOSTS
Vice President of Client Experience & Growth
Matt McGeorge is the Vice President of CX & Growth at The Office Gurus (TOG), where he leverages nearly 20 years of contact center industry experience spanning global operations, business development, and executive leadership to align customer experience design with business development. Rather than treating outsourcing as a mere cost reduction, Matt combines CX architecture and commercial strategy to design delivery models that eliminate friction, drive loyalty, and turn partnerships into strategic investments. Ultimately, he stands as a growing voice in advocating for outsourcing as a powerful tool for customer retention and brand value.
Vice President of Client Experience
Jaimie Bell brings 14 years of experience at The Office Gurus, giving her deep insight into how BPO relationships evolve and what it takes to make them last. Operating at the intersection of client strategy and operational delivery, she helps partners move beyond transactional vendor relationships toward something more durable, anchored in TOG’s Experience Process Outsourcing (EPO) model—which treats client experience as a core business driver aligning people, process, and technology, rather than a mere support function. The goal: positioning TOG as a strategic extension of the client’s team, not just a vendor managing headcount.
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