Top Ten Mistakes Made When Offshoring

Our experts look at some of the most common errors companies make when offshoring By: Jamie Liddell Sending work offshore can be a valuable tool for firms looking to enjoy the benefits of labor arbitrage, increased geographical penetration and strengthening ties with national governments. It can also be a nightmare. Done incorrectly, offshoring can undermine…

El Salvador’s Effort to Improve English Starts to Have Real Impact

One of the most pervasive and challenging issues across the Nearshore region is establishing English language training programs that actually do work – and actually produce well-trained professionals. One country that has been working on this in a sincere way for over ten years in El Salvador – in large part because of the commitments several major contact center players have made.

Focus on Quality in the EDU Call Center

With today’s changing economy, furthering your education is more important now than ever before. People’s focus on improving and increasing their knowledge in the job market has driven the need for educational opportunities. This need has resulted in call centers expanding into this market providing guidance to those who are serious about returning to school.…