Outsourcing certain business processes is an extremely valuable tool in modern industry. Companies tend to divert valuable resources to attempting to build internal call centers, and handing off individual processes to more capable o...
Selling over the phone is incredibly difficult. Generally, it involves catching someone who wasn’t planning on buying something at a time when they had no intention to talk to anyone. Not only can it be very uncomfortable, it is just ver...
One of the most important aspects for a company is their customer service. A business is entirely reliant on the satisfaction of its customers. Therefore, when considering your call center, it’s important to ensure your strategy i...