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    • Learning Management System
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Daily Archives: October 15, 2019

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How Customer Service Agents Can Successfully Up-sell and Cross-sell

BlogBy Dominic LeideOctober 15, 2019Leave a comment

Your internet is down. After being on hold for 20 minutes waiting for someone to answer the phone, you spend another 45 minutes going back and forth with the agent to resolve the problem. Just as you are about to end the call the agent asks, “Do you want to upgrade to our Business 40…

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